Diana Belem Barrera Chávez
Ciudad de México
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Merchant Experience Partner
Doordash
2023.05 - Current
- Utilized excellent communication skills to resolve customer complaints promptly and professionally
- Enhanced customer satisfaction by providing exceptional service and product knowledge
- Built relationships with customers and community to establish long-term business growth
Vacation Advisor
Royal Holiday (Vacation Travel Advisory S.A de CV)
2017.03 - 2022.06
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
Quality Assurance Analyst
Qualfon (Telemark Corporation S.A. de C.V)
2016.02 - 2017.02
Capturista Bilingüe
Qualfon (Telemark Corporation S.A. de C.V)
2015.08 - 2016.02
CSR1 (Customer Service Representative and Technical Support)
Teletech (Servicios SSI Integrales, S. de R.L. de C.V.)
2011.07 - 2015.08
Customer service and technical support
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Technical Career in Tourism - Tourism
Grupo De Educación Media Superior
Cuautitlán Izcalli, Estado de México 2008.08 - 2011.06
Skills
Continuous Improvement
Customer service excellence
Document and Records Management
Active Listening
Adaptability
Customer Support
Client Relations
Continuous Improvement
Timeline
Merchant Experience Partner
Doordash
2023.05 - Current
Vacation Advisor
Royal Holiday (Vacation Travel Advisory S.A de CV)
2017.03 - 2022.06
Quality Assurance Analyst
Qualfon (Telemark Corporation S.A. de C.V)
2016.02 - 2017.02
Capturista Bilingüe
Qualfon (Telemark Corporation S.A. de C.V)
2015.08 - 2016.02
CSR1 (Customer Service Representative and Technical Support)
Teletech (Servicios SSI Integrales, S. de R.L. de C.V.)
2011.07 - 2015.08
Technical Career in Tourism - Tourism
Grupo De Educación Media Superior
2008.08 - 2011.06