Diana Belem Barrera Chávez

• Utilized excellent communication skills to resolve customer complaints promptly and professionally
• Enhanced customer satisfaction by providing exceptional service and product knowledge
• Built relationships with customers and community to establish long-term business growth

• Monitored currency exchange rates and advised customers on best time to purchase foreign currency
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations

Customer service and technical support

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor