Diana Carolina Lugo Morales
Hermosillo
Summary
Proactive and caring worker with 4 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Ava Atelier Concept Store
01.2024 - Current
- Processed customer orders and accurately handled payment transactions.
- Tech Support
- Developed and managed relationships with customers to increase customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Elementary School Tutor
Independent Work
12.2019 - Current
- Conducted regular assessments to evaluate student progress, adjusting teaching strategies accordingly for optimal results.
- Implemented effective classroom management techniques to maintain an orderly, focused learning environment.
- Boosted student confidence through positive reinforcement and individualized support.
General Assistant
Pollo Feliz
06.2023 - 03.2024
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
Waitstaff Manager
Yeye Sushi
12.2020 - 04.2021
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Cultivated strong vendor relationships, ensuring timely deliveries and competitive pricing on supplies.
Education
Associate in Engineering Technology - Mechanical Engineering
Instituto Tecnologico De Hermosillo
Hermosillo, Sonora, Mexico12.2025
Skills
- Customer Service
- Reliability and punctuality
- Subject Expertise
- Problem-solving skills
- Collaboration and Teamwork
- Creative Thinking
- Verbal and written communication
- Lesson Planning
- Team morale boosting
- Workplace Safety
Certification
- B2 English Certificate with honors from Cambridge University Press
- Digital Marketing Certificate from Google
- B2 English Certificate with Honors from English Language E-Test
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Customer Service Cashier
Ava Atelier Concept Store
01.2024 - Current
General Assistant
Pollo Feliz
06.2023 - 03.2024
Waitstaff Manager
Yeye Sushi
12.2020 - 04.2021
Elementary School Tutor
Independent Work
12.2019 - Current
Associate in Engineering Technology - Mechanical Engineering
Instituto Tecnologico De Hermosillo
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