Summary
Overview
Work History
Education
Skills
Timeline
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Diana Guadalupe Martinez Gonzalez

Quality Assurance And Trainer
Apodaca

Summary

Dynamic Quality Assurance Analyst with a proven track record at Strong Tie Insurance, excelling in mentoring teams and streamlining QA processes. Adept in data analysis and critical thinking, I enhance collaboration and communication, driving efficiency and quality improvements. Committed to delivering exceptional customer service while resolving complex issues effectively.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Quality Assurance Analyst

Strong Tie Insurance
06.2018 - 08.2020
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.

Help Desk Assistant

CEMEX
05.2016 - 07.2017
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
  • Monitored network activity using specialized tools, identifying potential issues before they escalated into major problems.
  • Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.

Back Office Associate

Teleperformance
03.2015 - 03.2016
  • Managed confidential client information with utmost care, ensuring data privacy and security.
  • Proactively identified potential risks associated with transactions which helped avoid costly errors.

Technical Assistant

Sutherland Global
03.2012 - 06.2014
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
  • Maintained knowledge support base regarding equipment warranties and repair needs.
  • Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.

MIS Assistant

Uniteller Banorte
01.2009 - 10.2011
  • Ensured secure handling of sensitive information by enforcing strict adherence to company privacy policies and procedures.
  • Collaborated with IT departments to develop and maintain databases, optimizing performance and functionality.
  • Improved communication between departments by organizing comprehensive project tracking documents accessible to all relevant stakeholders.
  • Coordinated system backups on a regular basis, safeguarding critical company data against potential loss or damage.

Education

High School Diploma -

Alfonso Reyes
Mexico, México, Mexico
05.2001 -

Skills

Quality assurance

Timeline

Quality Assurance Analyst

Strong Tie Insurance
06.2018 - 08.2020

Help Desk Assistant

CEMEX
05.2016 - 07.2017

Back Office Associate

Teleperformance
03.2015 - 03.2016

Technical Assistant

Sutherland Global
03.2012 - 06.2014

MIS Assistant

Uniteller Banorte
01.2009 - 10.2011

High School Diploma -

Alfonso Reyes
05.2001 -

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Diana Guadalupe Martinez GonzalezQuality Assurance And Trainer