Diana Karina Rios Sagrero
Tijuana,BCN
Summary
Friendly and available to work, hardworking individual with minimal supervisor required. Critical thinking and exceptional customer service skills to resolve disputes and manage repairs efficiently. Adaptability and attention to detail, significantly improving operational outcomes and client relationships. Understanding customer desires and providing customized solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Property Manager
Independant
Tijuana, Baja California
07.2017 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Contractor
Independent Employer
Tijuana, Baja California
09.2019 - 01.2023
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Collections Agent
Call Center International Center CCSI
Tijuana, Baja California
08.2016 - 07.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
Quality Agent
Telvista Hipodromo
Tijuana, Baja California
10.2013 - 09.2015
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
- Minimized customer complaints by proactively addressing potential issues through close monitoring of call metrics.
- Supported team members in exceeding set targets by sharing best practices and offering constructive feedback during one-on-one coaching sessions.
International Travel Agent
Telvista Hipodromo
Tijuana, Baja California
02.2005 - 10.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
BBA - Business Administration And Management
Cesus Universidad
Tijuana, Baja California, Mexico02.2016
Skills
- Property Management
- Payment Collection
- Property Inspections
- Lease Renewals
- Adaptable
- Critical Thinking
- Customer Service
- Friendly, Positive Attitude
- Attention to Detail
- Active Listening
- Data Entry
- Money handling abilities
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Contractor
Independent Employer
09.2019 - 01.2023
Property Manager
Independant
07.2017 - Current
Collections Agent
Call Center International Center CCSI
08.2016 - 07.2017
Quality Agent
Telvista Hipodromo
10.2013 - 09.2015
International Travel Agent
Telvista Hipodromo
02.2005 - 10.2013
BBA - Business Administration And Management
Cesus Universidad