DIANA LOIS CUEN KRUGER

• Enhanced profitability by negotiating favorable terms and pricing structures with suppliers from Caribbean and South America
• Managed a diverse portfolio of contracts, ensuring timely renewals, best conditions and availability.
• Cultivated strong partnerships with suppliers to align contracting activities with business objectives.

• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Strengthened client relationships through regular communication and effective problemsolving.
• Built and maintained strong client relationships to drive business growth.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Implemented strategic sales plans to achieve consistent revenue growth across key accounts.

• Managed high-pressure situations with discretion, tact, and professionalism to maintain client satisfaction.
• Streamlined communication between clients and service providers, ensuring timely and efficient responses to requests.
• Improved overall guest satisfaction by anticipating needs proactively and offering personalized solutions
• Sell all inclusive up grade encouraging the client to make this decision by ensuring service / Spa services / all aligned with from KPI´S assined by the Hotel
• Check in - Check out / Reservations

• Prospect and invite clients with the purpose of sell them a Vacation membership

At this company i started as Hostess after 1 year i started as Liner and finished as Front to middle ( timeshare )

During this time year after i was on top 3 of sales