Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DIANE MARTINEZ PICAZO

Nuevo Leon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and responsible to acquired the goals provided by the job.

Overview

6
6
years of professional experience

Work History

Phone Operator

Sitel
08.2021 - 08.2022
  • Would answer customer questions regarding the service provided by the campaign.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Supported customers by managing 30 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Processed customer payments for timely, accurate order fulfillment.
  • Retained customers with appropriate etiquette.

Phone Operator

Arvato
05.2016 - 12.2018
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered average of 30 calls per day and directed to appropriate departments and personnel.
  • Knowledge of Microsoft guidelines and operations as I would answer customers questions before their purchases.


Education

Basic Courses -

South Texas College
McAllen, Texas
07.2015

High School Diploma -

Mission High School
Mission, Texas
06.2015

Skills

  • Information Assistance
  • Search Databases
  • Interpreting Support
  • Appointment Confirmation
  • Call Transferring
  • Efficient Sales Transactions
  • Message Routing
  • Telephone Etiquette
  • Email Etiquette
  • Consultative Sales Approach
  • Client Rapport-Building
  • SAP Knowledge

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Phone Operator

Sitel
08.2021 - 08.2022

Phone Operator

Arvato
05.2016 - 12.2018

Basic Courses -

South Texas College

High School Diploma -

Mission High School

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DIANE MARTINEZ PICAZO