DIANE MARTINEZ PICAZO
Nuevo Leon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and responsible to acquired the goals provided by the job.
Overview
6
6
years of professional experience
Work History
Phone Operator
Sitel
08.2021 - 08.2022
- Would answer customer questions regarding the service provided by the campaign.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Supported customers by managing 30 calls per day efficiently while maintaining professionalism and upbeat tone.
- Processed customer payments for timely, accurate order fulfillment.
- Retained customers with appropriate etiquette.
Phone Operator
Arvato
05.2016 - 12.2018
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 30 calls per day and directed to appropriate departments and personnel.
- Knowledge of Microsoft guidelines and operations as I would answer customers questions before their purchases.
Education
Basic Courses -
South Texas College
McAllen, Texas07.2015
High School Diploma -
Mission High School
Mission, Texas06.2015
Skills
- Information Assistance
- Search Databases
- Interpreting Support
- Appointment Confirmation
- Call Transferring
- Efficient Sales Transactions
- Message Routing
- Telephone Etiquette
- Email Etiquette
- Consultative Sales Approach
- Client Rapport-Building
- SAP Knowledge
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Phone Operator
Sitel
08.2021 - 08.2022
Phone Operator
Arvato
05.2016 - 12.2018
Basic Courses -
South Texas College
High School Diploma -
Mission High School
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