Hi, I’m
DIDIER MUÑOZ HERNÁNDEZ
León
Summary
Trilingual, multifaceted professional with experience in customer service, sales, language teaching, finance, and the real estate sector. I stand out for my effective communication, analytical thinking, empathetic treatment, and results-oriented approach. Bilingual (English-Spanish) with functional knowledge of French, Japanese, and German, I adapt easily to different environments and client profiles. I am characterized by a high capacity for organization, leadership, and autonomous learning, complemented by ongoing training in digital tools, data analysis, and business skills. I am seeking opportunities that value versatility, commitment, and continuous improvement.
Overview
8
years of professional experience
1
Certification
Work History
Insaix
Accounting and Finance Intern
04.2025 - Current
Job overview
- Intern in the accounting and finance area.
- Generating income statements.
- Cash flows.
- Budgets.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Chez Vous Real State
Real Estate Agent
03.2025 - Current
Job overview
- Support in sourcing and promoting properties for rent and sale
- Organizing viewings, customer service, and post-interaction follow-up.
- Managing social media to promote properties (Facebook Marketplace, WhatsApp, etc.).
- Researching comparable properties to advise on market prices.
- Practical learning about appraisals, lease agreements, and basic negotiation.
Oportun
Mentor
08.2021 - 03.2025
Job overview
- Planning and assigning tasks to the team of operators to optimize production times.
- Supervising compliance with operational and safety procedures in the plant.
- Monitoring the performance of production processes, identifying areas for improvement, and proposing practical solutions.
- Coordinating with the maintenance, warehouse, and logistics departments to ensure operational continuity.
Corporativo Muñoz
Call Center Agent
07.2019 - 05.2021
Job overview
- Providing high-quality telephone customer service and advice.
- Efficiently answering and managing a high volume of incoming calls.
- Effectively solving problems and handling customer complaints,
- Using digital tools and hands-free equipment for call management.
Mar y Tierra Calzado
Supervisor
03.2018 - 02.2019
Job overview
- Planning and assigning tasks to the team of operators to optimize production times.
- Supervising compliance with operational and safety procedures in the plant.
- Monitoring the performance of production processes, identifying areas for improvement, and proposing practical solutions.
- Coordinating with the maintenance, warehouse, and logistics departments to ensure operational continuity.
Education
Universidad De LeónLeón, Guanajuato, Mexico
Sexto Cuatrimestre from Fianaces
09.2026
Universidad De La Salle BajíoLeón, Guanajuato, Mexico
High School Diploma
01.2018
University Overview
- athletic scholarship
- student scholarship
Skills
- Financial and Data Analysis for decision-making
- Sales
- Leadership Ability
- Good command of digital tools
Certification
- Data Analytics en Google: Google Análisis de datos con SQL, R y Tableau; visualización, limpieza de datos y toma de decisiones basada en evidencia.
- Fundamentals of Financial Analysis: London Business School Dominio de análisis financiero, interpretación de estados financieros y toma de decisiones basadas en datos reales.
- Master Free AI Tools: Supercharge Productivity en Vanderbilt University ChatGPT: Master Free AI Tools to Supercharge Productivity en Vanderbilt
LANGUAGES
German
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
French
Advanced (C1)
Japanese
Intermediate (B1)
English
Advanced (C1)
References
- Kevin, Hernandez, Senior Supervisor en Oportun, +524773960576
- Fransisco Marquéz Former Executive Director of Mar y Tierra calzado +524772278448
- Jurgüen Velázquez Project Director at Insaix +524774003038
STRENGTHS
- Effective communication: Facilitates collaboration, reduces errors, and improves the work environment.
- Teamwork: I contribute to the group and support colleagues, which strengthens collective performance.
- Adaptability: I learn quickly and adjust to new environments, which accelerates my integration and productivity.
Working out
i like working out a lot , so i can stay healthy fiscally and mentally , so i can perform the best on any activity i focus my mind on
Timeline
Accounting and Finance Intern
Insaix
04.2025 - Current
Real Estate Agent
Chez Vous Real State
03.2025 - Current
Mentor
Oportun
08.2021 - 03.2025
Call Center Agent
Corporativo Muñoz
07.2019 - 05.2021
Supervisor
Mar y Tierra Calzado
03.2018 - 02.2019
Universidad De León
Sexto Cuatrimestre from Fianaces
Universidad De La Salle Bajío
High School Diploma
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