Diego Alonso

• Currently overseeing a high-caliber team of exceptional individuals, ensuring seamless project delivery, fostering team health, and optimizing performance metrics for enhanced productivity and efficiency.
• Spearheading business continuity and adeptly negotiating contractual agreements to fortify client relationships and drive revenue growth. Successfully maintained a positive trajectory in securing new business historically, leveraging dynamic stakeholder relationships and introducing new collaborations, resulting in a booked revenue growth year over year.
• Proactively managing stakeholder relationships and identifying avenues for sustainable business growth. Instrumental in maintaining account gross margin and revenue streams, ensuring a resilient and thriving financial outlook.
• Leveraging a blend of strategic foresight, team empowerment, and industry expertise to drive operational success, optimize project outcomes, and consistently surpass client expectations.
• Collaborating cross-functionally to align deliverables with organizational objectives, fostering a culture of innovation, agility, and continuous improvement.

As a dedicated Project Manager, I played a pivotal role in overseeing medium to large, medium to high-risk, major technology-based projects with a holistic approach, ensuring not only successful project delivery but also strategic alignment with the technology concepts and requirements of our business partners.

• Managed and monitored diverse projects spanning cross-platforms, applications, and business lines. This encompassing project portfolio management ensured a comprehensive understanding of varied technological landscapes.
• Collaborated closely with business partners to align technology concepts, requirements, and design alternatives. This collaborative approach facilitated the seamless integration of technology initiatives with overarching business objectives.
• Successfully planned and directed project schedules and budgets, meticulously monitoring project status in comparison to cost/time projections. This rigorous oversight ensured optimal resource utilization and adherence to financial parameters.
• Provided consistent and comprehensive status reports, project updates, and ongoing cost analyses. This transparent communication extended to significant issue management, fostering an environment of open dialogue with business lines and technology management levels.
• Acted as an internal consultant within technology and business groups, contributing to the re-engineering of technical processes for greater efficiency. This proactive approach showcased a commitment to continuous improvement and operational excellence.
  

In my capacity as a Service Delivery, I orchestrated a comprehensive operational strategy that seamlessly integrated professional services operations for a diverse portfolio of over 20 accounts. This role involved a dynamic blend of project management in an agile environment, customer communications, requirements development, and the strategic cross-selling of value-added services.

• Innovated and refined our delivery processes, resulting in a substantial reduction in lead-time to staff. This operational improvement translated into quicker response times and enhanced agility in meeting client needs.
• Implemented strategic measures that led to a notable improvement in margins. This achievement underscores my commitment to financial excellence and the ability to drive profitability through streamlined operations.
• Initiated and executed retention strategies, resulting in a noteworthy reduction in attrition rates. The implementation of employee-centric policies fostered a positive work environment, contributing to the overall stability of our workforce.
• Orchestrated initiatives aimed at improving service quality and responsiveness, leading to a marked increase in customer satisfaction. This achievement reflects my customer-centric approach and dedication to delivering excellence.
• Implemented cutting-edge tools to streamline and support our operations. This initiative not only enhanced operational efficiency but also showcased a forward-thinking approach to technology adoption for optimal service delivery.

In the role of Senior IT Consultant and Project Manager, I achieved significant milestones in championing best practices and driving transformative initiatives that not only elevated our internal processes but also had a profound impact on the services and development processes of our customers.

• Spearheaded the implementation of CMMI for Services and Development, MoProsoft, and ITIL best practices. This strategic move laid the foundation for a standardized and quality-driven approach in our operations.
• Successfully managed over 15 projects, guiding our customers to attain accreditations and achieve quantitative improvements. The process improvements implemented resulted in reduced life cycle development times, amplified product and service quality, and heightened customer satisfaction.
• From project estimations to kick-off sessions, service delivery, and project closure, my involvement spanned the entire project life cycle. This holistic approach ensured a comprehensive understanding of project nuances and effective navigation through each phase.
• Led a small but highly effective team in designing, testing, and delivering a new service vertical focused on business process improvement. This initiative not only showcased innovation but also resulted in tangible enhancements for both internal operations and our customers' service processes.