Diego Arcenio Cornejo Tapia
Collections Team Lead
Tijuana, Baja California
Summary
Dynamic Collections Account Manager with proven success at ACSI, consistently exceeding targets and enhancing client relationships. Skilled in debt recovery and payment arrangements, I leverage patience and persistence to drive results. My collaborative approach with teams has significantly improved collection outcomes, showcasing my commitment to financial health and customer satisfaction.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Collections Account Manager/Team Leader
ACSI
Blvd. Agua Caliente 10470, Calete, 22015 Tijuana, B.C.
08.2023 - Current
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Managed approximately 120 incoming calls
Collections Agent
CCSI International
Blvd. Gustavo Díaz Ordaz 12415, El Paraiso, 22106 Tijuana, B.C.
05.2023 - 08.2023
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Collections Agent
Redial BPO
Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C.
12.2022 - 04.2023
- Counseled debtors on payment options and arranged installment agreements.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Care Representative
Pro Profit
Zentrum Tower, Dr. Atl, Centro, 22010 Tijuana, B.C.
07.2022 - 09.2022
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Contact Center Agent (Customer Service/Collections
CCSI International
Blvd. Gustavo Díaz Ordaz 12415, El Paraiso, 22106 Tijuana, B.C.
10.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved over 90 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Education
High School Diploma -
Escuela Secundaria General No.24
C. De Europa 8769, El Laurel II, El Refugio, 2702 09.2014 - 01.2017
Diploma -
Niños De Baja California
Francisco Villa L-1.4 Maclovio Rojas 22254 09.2008 - 01.2014
Skills
Debt recovery
Payment arrangements
Portfolio management
Skip tracing
Patience and persistence
Client confidentiality
Teamwork and collaboration
Customer service
Multitasking
Timeline
Collections Account Manager/Team Leader
ACSI
08.2023 - Current
Collections Agent
CCSI International
05.2023 - 08.2023
Collections Agent
Redial BPO
12.2022 - 04.2023
Customer Care Representative
Pro Profit
07.2022 - 09.2022
Contact Center Agent (Customer Service/Collections
CCSI International
10.2021 - 07.2022
High School Diploma -
Escuela Secundaria General No.24
09.2014 - 01.2017
Diploma -
Niños De Baja California
09.2008 - 01.2014
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