Diego Gámez

Technical Support Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and long lasting customer relationship. Passionate about promoting over the top customer satisfaction by delivering quality service and unparalleled support.

Developed expertise in troubleshooting and resolving technical issues within high-volume support environment. Demonstrated ability to communicate complex technical information clearly and effectively to users. Seeking to transition into new field, leveraging strong problem-solving and customer interaction skills gained from previous experience.

Professional with strong background in technical support, prepared for all challenges of this role. Skilled in troubleshooting, customer service, and technical issue resolution. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, effective communication, and excellent problem-solving skills.

• Finished as a Top Performer in NPS metrics, finishing always with a postive score, on an average of 50% throughout all of my calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

I like to read philosophy, poetry and literature, having a special interest in diving into the author's life and history through watching interviews of them and reading biographies and articles that are related

Enthusiast cylcist and former high performance basketball player

Represented my State's Basketball Team from 2016 to 2019, got a basketball scholarship for my highschool period at Bachillerato Cervantes Loma Bonita and got another one offered to play at the Universidad Panamericana.