Diego Gomez
Age: 24
Austin Tx
Summary
Dynamic professional with a proven track record in warehouse operations and customer service excellence, notably at Grupo Inglaterra. Expert in material handling and guest relations, adept at enhancing customer satisfaction and streamlining shipment processes. Achieved significant improvements in cleanliness standards and customer issue resolution, demonstrating strong multitasking and conflict resolution skills.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Wharehouse Worker
Koper Enterprises
08.2023 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Insurance Agent
Grupo Inglaterra
01.2022 - 05.2023
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Restaurant Host
Babylon Cafe
07.2019 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Ceap
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Greeting guests
Active Learning
Guest Relations
Customer Service
Handling Complaints
Strong multitasking
Conflict Resolution
Adaptability and flexibility
Problem-solving
Call center experience
Timeline
Wharehouse Worker
Koper Enterprises
08.2023 - 08.2024
Insurance Agent
Grupo Inglaterra
01.2022 - 05.2023
Restaurant Host
Babylon Cafe
07.2019 - 08.2021
High School Diploma -
Ceap
05.2001 -
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