Diego Larranaga
Senior Learning And Development Specialist
Guadalajara
Summary
Self-motivated professional with broad expertise in Sales Development, Lead Generation, and Deal Closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and consistently meets challenging sales targets.
Overview
8
8
year of professional experience
3
3
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Sales Development Representative
Tendril LLC
11.2023 - Current
- As a Sales Development Representative at Tendril I consistently scheduled an average of 18 appointments per month, exceeding the expected show rate of 55% by 15%.
- While managing the client's project, I developed and implemented all email templates, scripts, sequences, and lists that proved effective. I met with the client weekly to deliver results, evaluate calls and to ensure we maintained and exceeded client satisfaction.
Global SDR Training Manager
CIENCE
9 2021 - 02.2023
- As a Sales Development Representative at CIENCE, I consistently delivered results that exceeded expectations for clients by managing appointments that doubled their ROI. Recognizing my performance, I was selected to join CIENCE's training and development team.
- I had the responsibility of developing and training new SDR professionals in Sales Development and Lead Generation on a global scale.
Legal Consultant & New Client Coordinator
Lincoln-Goldfinch Law
06.2023 - 10.2023
- I provided legal consultations to immigrants seeking to resolve their status, obtain legal residency, qualify for humanitarian aid, enter the U.S. legally, or achieve citizenship. My role involved ensuring each immigrant understood their legal status and the necessary representation required, acting as a liaison with the attorneys at Lincoln-Goldfinch Law.
- Collaborating with Lincoln-Goldfinch Law's skilled attorneys to enhance immigrants' lives through essential legal representation has been the most significant and challenging responsibility of my career.
Learning & Development Officer
Helpware
6 2022 - 02.2023
- In addition to managing SDR training at CIENCE, I developed over 20 online courses for Helpware's various campaigns on platforms such as Lessonly and Teachable. I gained valuable insights into business operations, customer service, and leadership education while researching for these courses.
Customer Service Representative Trainer
AT&T
5 2019 - 8 2021
- At AT&T, I advanced my customer service career by assuming roles with increasing responsibility, ultimately becoming a Team Leader and Trainer.
- With over four years in the call center industry, I have handled over 81,000 calls, maintained a 92% average Customer Satisfaction score, and consistently ranked as a top performer, earning accolades in Loyalty and C&C Campaigns.
Education
Some College (No Degree) - Software Engineer
Universidad Del Valle De Mexico
Guadalajara, Mexico. 01.2018 - 05.2019
High School Graduate -
Manatee High School
Bradenton, FL, United States 08.2015 - 06.2017
Skills
CRM Management
OKR Management
Hubspot proficiency
Salesforce proficiency
Enterprise Software Sales
Cold Call & Email outreach proficiency
Critical decision-making
Creative problem-solving
Certification
Learning and Development Advocate Program Trainer Workshops Certificate
Timeline
Sales Development Representative
Tendril LLC
11.2023 - Current
Legal Consultant & New Client Coordinator
Lincoln-Goldfinch Law
06.2023 - 10.2023
Learning and Development Advocate Program Trainer Workshops Certificate
10-2022
Some College (No Degree) - Software Engineer
Universidad Del Valle De Mexico
01.2018 - 05.2019
High School Graduate -
Manatee High School
08.2015 - 06.2017
DECA Certificate
01-2015
Global SDR Training Manager
CIENCE
9 2021 - 02.2023
Learning & Development Officer
Helpware
6 2022 - 02.2023
Customer Service Representative Trainer
AT&T
5 2019 - 8 2021