Articulate Storyline 360
DIEGO MARTINEZ
COMPUTER SYSTEMS ENGINEER
MERIDA
Summary
Perceptive E-Learning Developer possessing excellent coding skills and basic scripting knowledge. Proficient in Adobe Illustrator, Photoshop, Dream Weaver, Character Animator, Articulate Storyline 360 and MS Powerpoint.
Enthusiastic and thorough professional offering 1 year of comprehensive experience building virtual learning environments and adapting e-learning products for client needs. Recognized for consistently receiving commendations for quality and performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level E-Learning Development position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
E-Learning and Content Development Intern
GROUPE TANDEM
QUEBEC
11.2022 - Current
- Utilized software and e-learning development tools to develop interactive training courses.
- Created and edited technical video media to enhance learner engagement with Camtasia, Adobe Premiere and Adobe Illustrator.
- Used Storyline 360 and PowerPoint to design software simulations, interactive templates and game templates for interactive learning.
- Contributed to development of comprehensive employee training courses.
- Collaborated with administrators to determine course objectives.
- Designed course materials and supported implementation.
- Observed system engineers to gain insight into developing more effective learning methods.
- Developed and procured graphics and content to incorporate into e-learning applications.
CHIEF OF TECHNICAL SUPPORT
AIR TEMP DE MEXICO SA DE CV
MERIDA
04.2010 - 01.2022
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Developed and implemented training initiatives for new hires.
- Managed customer contact center with 5 support representatives.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Technical Engineer
OUTSOURCING
MERIDA
09.2009 - 04.2010
- Maintained service schedule for software and hardware.
- Performed scheduled service work, installations, testing and repairs.
- Created detailed reports on engineering activities and findings.
- Wiring of New Voice and Network Nodes in SAT and IMSS branches throughout the state.
Data Capturing Officer
INSTITUTO FEDERAL ELECTORAL (INE)
MERIDA
11.2008 - 07.2009
- Data capture operation from the IFE Network systems in the Electoral Organization Area.
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Updated information in internal planning tools and platforms to log activities.
Education
Bachelor of Science - Computer And Information Sciences
UNIVERSIDAD CNCI CAMPUS SALTILLO
COAHUILA, MEXICO 06.2015 - 07.2020
Associate of Science - Computational Science
DIGITAL LAND SCHOOL
JOJUTLA, MORELOS 06.1998 - 07.2000
Skills
Problem-Solving
undefinedSoftware
Adobe Character Animator
Adobe Illustrator
Adobe Dreamweaver
Timeline
E-Learning and Content Development Intern
GROUPE TANDEM
11.2022 - Current
Bachelor of Science - Computer And Information Sciences
UNIVERSIDAD CNCI CAMPUS SALTILLO
06.2015 - 07.2020
CHIEF OF TECHNICAL SUPPORT
AIR TEMP DE MEXICO SA DE CV
04.2010 - 01.2022
Technical Engineer
OUTSOURCING
09.2009 - 04.2010
Data Capturing Officer
INSTITUTO FEDERAL ELECTORAL (INE)
11.2008 - 07.2009
Associate of Science - Computational Science
DIGITAL LAND SCHOOL
06.1998 - 07.2000
Similar Profiles
Isaac GomezIsaac Gomez
Welder Helper at Tandem ServicesWelder Helper at Tandem Services
Matthew WoodlandMatthew Woodland
Prep Cook at Tandem BagelPrep Cook at Tandem Bagel
Daisy CoronadoDaisy Coronado
Sales Representative at Tandem Diabetes CareSales Representative at Tandem Diabetes Care