Diego Morales

• Managed documentation and information flow between instructors, students, and clinical staff.
• Communicated effectively in English and Spanish with diverse individuals.
• Maintained high accuracy when handling sensitive information and completing operational tasks.
• Organized schedules, requirements, and deadlines for academic and clinical activities.
• Collaborated with peers to address time-sensitive needs and ensure smooth workflow.

Served as a volunteer assistant for a retina specialist, supporting both clinical and administrative tasks to ensure efficient patient care. Worked closely with the physician and staff in a fast-paced ophthalmology environment while maintaining professionalism, accuracy, and excellent patient communication.

Key Responsibilities:

• Assisted the retina specialist during patient evaluations by preparing examination rooms, organizing equipment, and ensuring all materials were ready for procedures.
• Guided patients through the intake process, including collecting basic information, verifying documents, and answering questions with professionalism and clarity.
• Supported the doctor with workflow coordination, patient flow, and time management to maintain smooth clinic operations.
• Managed and organized patient records, ensuring accuracy and confidentiality in all documentation.
• Prepared basic ophthalmic supplies and assisted with instrument setup for retina examinations and imaging.
• Communicated instructions to patients in English and Spanish, ensuring they understood pre-exam and post-exam guidelines.