Diego Navarro Suárez
Summary
Driven by a results-focused approach, I leveraged my expertise in data management and interpersonal communication at SiriusXM to elevate operational efficiency and enhance client relationships. My tenure as a Business Entrepreneur and roles in customer service and management have honed my decision-making and team leadership, consistently achieving and surpassing sales targets.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
SiriusXm
09.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication.
- Continuous evaluation of goals and client needs to achieve metrics and sales target.
- Management of Power BI and Noble system tools.
- Data analyst based on the daily, weekly and monthly metrics and performance.
Business Entrepreneur
Owner
08.2022 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Determined business plan, mission and vision.
CSR
Santander USA
08.2023 - 02.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Bar Manager
Central Roma
02.2021 - 07.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Bachelor Of Business Administration - Business Administration
Universidad Tecnológica De México
High School - Excel
Ceneval
12.2022
Skills
- Staff Evaluation
- Team Leadership
- Customer Service
- Decision-Making
- Goal Setting
- Problem-Solving
- FLUENT IN LANGUAGE
- Interpersonal Communication
- Business Administration
- Data Management
- Operational Efficiency
- Employee Motivation
- Sales Presentations
- Client Relationships
Accomplishments
*Start my independent life and career since I was 18 years old
*In every single job I manage to get a job promotion due to results and professionalism's
*Start a small business as a bartender for private event rooms
*Learn how to manage my time to continue my degree, work and keep growing my business
Timeline
CSR
Santander USA
08.2023 - 02.2024
Supervisor of Operations
SiriusXm
09.2022 - Current
Business Entrepreneur
Owner
08.2022 - Current
Bar Manager
Central Roma
02.2021 - 07.2022
Bachelor Of Business Administration - Business Administration
Universidad Tecnológica De México
High School - Excel
Ceneval
Similar Profiles
AMIT RAMESH DESHPANDEAMIT RAMESH DESHPANDE
Senior Software Engineering Manager at SiriusXMSenior Software Engineering Manager at SiriusXM
Prudence SuggsPrudence Suggs
NA at SiriusXMNA at SiriusXM
Peter KouryPeter Koury
Head of Soccer Content at SiriusXMHead of Soccer Content at SiriusXM
Nquavah JamesNquavah James
SENIOR PROJECT MANAGER, CREATIVE OPERATIONS at SiriusXMSENIOR PROJECT MANAGER, CREATIVE OPERATIONS at SiriusXM
James AbneyJames Abney
Supervisor of Operations at Knipper PharmaceuticalSupervisor of Operations at Knipper Pharmaceutical