Diego Osuna
Overview
5
5
years of professional experience
Work History
Sales
Sunglass Hut
4211 Camino De La Plaza, San Diego, CA 92173, United States
04.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Store Supervisor
Reebok
4211 Camino De La Plaza, San Diego, CA 92173, United States
10.2023 - 01.2024
- Support management team to create the best experience for our customer and deliver desired results
- Execute assigned store operations and maintain visually appealing store
- Create a positive environment that develops and engages your managers, associates, and customers every day
- Support management team to achieve sales results and grow business
- Understand and demonstrate product knowledge, selling and operational skills to maximize sales
- Engage with customers to build relationships and brand loyalty by using company tools
- Support management team to ensure store standards for merchandising and operations are met consistently
- Perform POS transactions on designated shifts and execute supervisor functions in the absence of Store Manager.
Co-Manager
Stichic
4211 Camino De La Plaza, San Diego, CA 92173, United States
01.2020 - 01.2023
- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- In charge of all money handling- from money transports and providing change for registers
- Ran daily account reconciliation and made deposits for upwards of $10,000
- Balanced out safe counts
- Greeted customers as they came into the establishment, Answered customers' questions, and provided information on store inventory
- Resolved customer complaints and made returns/ refund for items that were not up to the customers' satisfaction.
Education
San Diego City College
Skills
- Customer Service
- Teamwork and Collaboration
- Listening Skills
- Relationship Building
- Sales expertise
- Cash Handling
- Flexible Schedule
- Product Sales
- Time Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales
Sunglass Hut
04.2024 - Current
Store Supervisor
Reebok
10.2023 - 01.2024
Co-Manager
Stichic
01.2020 - 01.2023
San Diego City College