Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Osuna

Overview

5
5
years of professional experience

Work History

Sales

Sunglass Hut
04.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Store Supervisor

Reebok
10.2023 - 01.2024
  • Support management team to create the best experience for our customer and deliver desired results
  • Execute assigned store operations and maintain visually appealing store
  • Create a positive environment that develops and engages your managers, associates, and customers every day
  • Support management team to achieve sales results and grow business
  • Understand and demonstrate product knowledge, selling and operational skills to maximize sales
  • Engage with customers to build relationships and brand loyalty by using company tools
  • Support management team to ensure store standards for merchandising and operations are met consistently
  • Perform POS transactions on designated shifts and execute supervisor functions in the absence of Store Manager.

Co-Manager

Stichic
01.2020 - 01.2023
  • Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
  • Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
  • In charge of all money handling- from money transports and providing change for registers
  • Ran daily account reconciliation and made deposits for upwards of $10,000
  • Balanced out safe counts
  • Greeted customers as they came into the establishment, Answered customers' questions, and provided information on store inventory
  • Resolved customer complaints and made returns/ refund for items that were not up to the customers' satisfaction.

Education

San Diego City College

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Listening Skills
  • Relationship Building
  • Sales expertise
  • Cash Handling
  • Flexible Schedule
  • Product Sales
  • Time Management

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Sales

Sunglass Hut
04.2024 - Current

Store Supervisor

Reebok
10.2023 - 01.2024

Co-Manager

Stichic
01.2020 - 01.2023

San Diego City College

Similar Profiles

CREATE PROFILE
Diego Osuna