Diego Osuna
Overview
5
5
years of professional experience
Work History
Sales
Sunglass Hut
04.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Store Supervisor
Reebok
10.2023 - 01.2024
- Support management team to create the best experience for our customer and deliver desired results
- Execute assigned store operations and maintain visually appealing store
- Create a positive environment that develops and engages your managers, associates, and customers every day
- Support management team to achieve sales results and grow business
- Understand and demonstrate product knowledge, selling and operational skills to maximize sales
- Engage with customers to build relationships and brand loyalty by using company tools
- Support management team to ensure store standards for merchandising and operations are met consistently
- Perform POS transactions on designated shifts and execute supervisor functions in the absence of Store Manager.
Co-Manager
Stichic
01.2020 - 01.2023
- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- In charge of all money handling- from money transports and providing change for registers
- Ran daily account reconciliation and made deposits for upwards of $10,000
- Balanced out safe counts
- Greeted customers as they came into the establishment, Answered customers' questions, and provided information on store inventory
- Resolved customer complaints and made returns/ refund for items that were not up to the customers' satisfaction.
Education
San Diego City College
Skills
- Customer Service
- Teamwork and Collaboration
- Listening Skills
- Relationship Building
- Sales expertise
- Cash Handling
- Flexible Schedule
- Product Sales
- Time Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales
Sunglass Hut
04.2024 - Current
Store Supervisor
Reebok
10.2023 - 01.2024
Co-Manager
Stichic
01.2020 - 01.2023
San Diego City College