Diego Rojas Sánchez
Mazatlán
Summary
Sales professional with a robust background in customer service, technical support, and interpretation. Proven ability to thrive under pressure and surpass established goals. Known for consistently delivering outstanding performance, achieving noteworthy accomplishments, such as leading in sales for multiple months and attaining top satisfaction survey scores.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interpreter
Human Quality
12.2022 - Current
- Bilingual interpreter (English to Spanish) for various industries and branches of the U.S and European governments
- Provided interpretation in medical, legal, service, and governmental settings.
Customer Service and Sales Representative
ResultsCX
12.2020 - 12.2021
- Bilingual position (English and Spanish) with customer service, sales, and technical support responsibilities
- Assumed supervisory tasks during peak workloads, handling dissatisfied customers and challenging situations
- Responsibilities included troubleshooting, replacements, general inquiries, customer retention, and product/service sales.
Customer Service Representative
Intugo Call Center
09.2019 - 12.2020
- Bilingual customer service representative (English and Spanish) for a U.S.-based telecommunications company
- Assisted customers with information and guided them through the application process for certain programs.
Education
High School Diploma -
Universidad Del Valle De México (UVM Campus Hermosillo)
Hermosillo, Sonora08.2019
Skills
- Interpretation (2 years)
- Sales (2 years)
- Customer Service (4 years)
- Technical Support (1 year)
- Communication Skills
- Complaint Handling
- Consecutive Translation
- Attention to Detail
Certification
- Microsoft Office Specialist Expert (2010), 05/01/17, Current
- Software Development From A to Z, 01/01/24, Current
- Aprende a aprender: tecnicas para tu autodesarrollo, 01/01/24, Current
- Lógica de programación: sumérgete en la programación con JavaScript, 01/01/24, Current
Languages
English
Spanish
Timeline
Interpreter
Human Quality
12.2022 - Current
Customer Service and Sales Representative
ResultsCX
12.2020 - 12.2021
Customer Service Representative
Intugo Call Center
09.2019 - 12.2020
High School Diploma -
Universidad Del Valle De México (UVM Campus Hermosillo)
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