Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diego Antonio Chavez Novoa

Summary

Achieve positive results, ready for new challenges and problem-solving skills, with proven ability to quickly adapt to new environments.. Brings positive attitude and commitment to continuous learning and growth.


Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to these qualities to take team success and contribute to organizational growth.



Overview

7
7
years of professional experience

Work History

Collections Specialist

PayPal
02.2019 - 12.2023


  • Supported collection efforts by documenting payment arrangements and follow-ups.
  • Negotiation skills.
  • Learned to utilize collections software for tracking outstanding debts and client interactions.
  • Handled client billing queries weekly.
  • Collaborated with team members to streamline the collections process and improve efficiency.
  • Reduced billing errors with audit controls.


Retention Specialist

AT&T Mobility
04.2018 - 01.2019


  • Developed targeted communication strategies to enhance customer engagement and loyalty.
  • Collaborated with cross-functional teams to streamline processes and resolve escalated issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Utilized CRM tools to track customer interactions and optimize outreach efforts for increased retention rates.
  • Improved organizational filing confidential employee records, resulting in improved accessibility and efficiency.

Agent Support Specialist

Marriner Marketing Communications
01.2017 - 03.2018
  • Developed training materials and resources, improving knowledge retention among team members regarding operational procedures.
  • Proficiency in booking systems, strong communication, and problem-solving abilities.
  • Streamlined agent onboarding processes, enhancing efficiency and reducing training time for new hires.

Education

High School Diploma -

Colegio Nacional De Educación Profesional Técnica IV
Ciudad De México
04-2016

Skills

  • Credit and collections
  • Salesforce
  • Teamwork orientation
  • Account review
  • Professionalism and ethics
  • Excel
  • Jira

Timeline

Collections Specialist

PayPal
02.2019 - 12.2023

Retention Specialist

AT&T Mobility
04.2018 - 01.2019

Agent Support Specialist

Marriner Marketing Communications
01.2017 - 03.2018

High School Diploma -

Colegio Nacional De Educación Profesional Técnica IV

Similar Profiles

CREATE PROFILE
Diego Antonio Chavez Novoa