Diego Armando Arreola Martínez
Mechanical Electrical Engineer (FIME, UANL)
Guadalupe, Nuevo León
Summary
Dynamic professional with a proven track record in relationship management and persuasive speaking, demonstrated at The Toro Company, Mexico. Excelled in pioneering technology adoption for virtual sales and enhancing customer service, leading to significant process improvements. Skilled in data collection and objection handling, consistently achieving targets through effective team mentorship and innovative solutions.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Closer Seller (Student)
Universidad Del Closer - Argentina (Online)
11.2024 - Current
- Pioneered adoption of new technology platforms for virtual sales presentations, expanding reach to remote clients.
- Cultivated high-performing sales team by setting clear goals and providing ongoing mentorship and support.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Closed deals by building strong rapport with clients and addressing their needs.
Contractor
The Toro Company, México
01.2023 - 08.2023
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Reduced client complaints by implementing a more effective customer service strategy.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Consulted with customers to assess needs and propose optimal solutions.
Process Analyst
Risoul & Cía, México
01.2021 - 12.2022
- Conducted walk-through demonstrations of proposed process changes.
- Produced documentation outlining process improvement solutions.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
Education
Bachelor of Engineering - Mechanical-Electrical Engineering
Autonomous University of Nuevo León (UANL)
Monterrey, Nuevo León, México 05.2001 -
Skills
Target achievement
File management
Data collection
Relationship management
Objection handling
Persuasive speaking
Customer service
Sports
I am passionate of physical training, gym training and sports: I used to practice american football, martial arts (kung fu and kick boxing), soccer, basketball and hiking distributed all along my life.
Timeline
Closer Seller (Student)
Universidad Del Closer - Argentina (Online)
11.2024 - Current
Contractor
The Toro Company, México
01.2023 - 08.2023
Process Analyst
Risoul & Cía, México
01.2021 - 12.2022
Bachelor of Engineering - Mechanical-Electrical Engineering
Autonomous University of Nuevo León (UANL)
05.2001 -
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