Diego Armando Arzate
Celaya,GUA
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach , Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Account Specialist
Fastenal
09.2021 - 08.2023
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Quoted prices, credit terms and other bid specifications.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Support Assistant
Fastenal
02.2021 - 08.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Built diverse and consistent sales portfolio.
- Consulted with businesses to supply accurate product and service information.
Warehouse Worker
Fastenal
11.2020 - 02.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed cycle counts and monthly inventory.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
International Trade - International Business
Universidad De Celaya
Celaya, Guanajuato, Mexico07.2019
Skills
- Due Diligence
- Customer Engagement
- Advertising Strategies
- Terms Negotiation
- Customer Relationship Development
- Billing Resolutions
- Business Development
- Microsoft Office Proficiency
- Account Administration
- Issue Investigations
Languages
English
Upper intermediate (B2)
Italian
Beginner (A1)
Spanish
Bilingual or Proficient (C2)
Timeline
Account Specialist
Fastenal
09.2021 - 08.2023
Sales Support Assistant
Fastenal
02.2021 - 08.2021
Warehouse Worker
Fastenal
11.2020 - 02.2021
International Trade - International Business
Universidad De Celaya
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