Diego Armando Medina Millan

• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Monitored accounts to verify compliance with payment terms and schedules.
• Utilized Microsoft Excel, QuickBooks to manage invoices and payments.
• Cash and Credit payment applications.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Generated monthly accounts receivable reports to submit developments for management review.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Take decisions on members credit applications by analyzing all the possible risks,

• Analyze member's documentation to verify their incomes.

• Training co-workers to get more lending authority or make exception based in excellent member's profile
• Trainning New employees to join to the process.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Kept accounts in balance and ran daily reports to verify totals.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.