Diego Betancourt
CA
Summary
Motivated to become a successful employee with excellent analytical and interpersonal skills. Deliver effective problem solving and maintain a positive attitude while interacting with demanding clients. Serve as the primary point of contact for both in-house and external phone and website queries.
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Dairy Queen
04.2023 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Notified supervisor and peers of low product inventory and customer complaints.
- Utilized proper portion control to determine customers receive correct portion size.
- Developed and implemented new flavor ideas to add variety to product offering.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
Medical Billing and Coding
American eye care of San Diego
12.2021 - 03.2023
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Generated reports to identify coding trends and discrepancies.
- Scanned and uploaded medical records into electronic medical records system.
Medical Records Specialist
Eye Care of San Diego
12.2018 - 10.2021
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
UEI College
Chula Vista 05.2011
High School Diploma -
Chula Vsta High
Chula Vista 05.2009
Skills
- Excellent time management
- Fast learner
- Physically fit and agile
- Deadline- driven
- Excellent sense of direction
- Microsoft Word expertise
- Multi-line telephone systems
- Social media knowledge
- Filing and data archiving
- Exceptional typing skills
- Attention to detail
- Critical thinking
Timeline
Ice Cream Server
Dairy Queen
04.2023 - Current
Medical Billing and Coding
American eye care of San Diego
12.2021 - 03.2023
Medical Records Specialist
Eye Care of San Diego
12.2018 - 10.2021
Medical Billing And Coding Certificate - Medical Billing And Coding
UEI College
High School Diploma -
Chula Vsta High
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