Diego De Jesus Dominguez Ceron

• Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
• I was Local IT in charge of Inventory and the following tasks, Computer assignation, Installation of Label printers, configuration of Handhelds, Ricoh printers support and cleaning, Installation and configuration for Projectors, Installation of Operating system for MAC,
• I was in charge of requesting the needed equipment for Physical support, Providing support to more than 700 people with only 2 Techs on Floor. I have records that show how good of a tech I am.

I have trained a few Technicians and I'm Always ready to go above and beyond.

Here I was Local IT and my tasks were the following:

I did physical support Changing Hardware components.

Worked with Active directory to add or remove Security Groups, change passwords and unlock accounts.

In charge of Inventory and assignation for PC, Laptops, Tablets and cell phones. 1st and 2nd level support was provided to no more than 200 users and they were very satisfied by the service provided. Worked with different remote support applications.

Helped with image creation and deployment by SCCM.

Always follow process as requested.

• Enhanced customer satisfaction by promptly addressing and resolving technical issues.
• Helped with L2 tickets that could not get resolved with L1.

I was their KB Writer for the account in Service now,

Changed passwords on SAP environments and use splunk to track chronic Lock outs.

used VM ware to create and deploy a virtual desktop session, Also to track and monitor this environments. fixed issues L1 and L2, Office issues, software expert.