Diego Eduardo Lugo Colchado 8120219597

Validate loads status to all load stages (i.e. Pick up, in transit, border crossing, and delivery).
Constant communication with carriers and drivers to validate load status.
Request GPS Tracking from Driver / Carrier.
Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper.
Request documentation regarding BOL and seal.
Execute and secure on time pickup and delivery according to operational standards.
If border crossing applies; manage and execute international border crossing procedures.
Confirm unloading notification with driver, carrier, and consignee.
Secure and Upload POD.
Create reports to customers and maintain constant communication regarding load status.
Live update TMS (Transportation management system) with real time information.
Validate service of carriers and other transportation providers.
Maintain 98% pick up and delivery for all operational loads.

Lead the Worker Operations team that includes consulate scheduling and worker logistics.
Define quarter strategy to help scale operations as we continue to grow our client base
Establish and grow relationships with recruiters, trainers and other partners that add value to our customer's needs.
Partner with go-to-market teams to align expectations and help expand our customer base
Partner with Product and Engineering teams to ensure that we're driving efficiency and customer experience with technology
Develop relationships with the consular network and foreign governments
Manage relationships with multiple partners and vendors
Continue to hire, build, and lead a high impact team that operates with urgency and customer empathy, and drives measurable results.
Develop and drive team specific objectives and key results that align with company goals

• Assisted call-in customers with questions and orders.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Achieved top performer status within the company due to consistent high sales numbers.
• Cold calling to clients that no longer own product
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Explained features and advantages product or services to promote sales.
• Set and achieved company defined sales goals.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.