Diego Enrique Castro Chavez
Administrador/ Área De Atención A Clientes
Zapopan,JAL
Summary
Dynamic logistics professional with a proven track record at Boosmap, excelling in operational logistics management and strategic route optimization. Enhanced team productivity through effective training and improved load planning accuracy. Strong organizational skills and a commitment to cost control drive successful shipping solutions and foster collaboration across cross-functional teams.
willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Experienced with managing inventory and coordinating shipments. Utilizes organizational skills to ensure accurate record-keeping and efficient processing. Track record of maintaining seamless operations and adapting to changing demands.
Knowledgeable Administrative with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
4
4
years of professional experience
1
1
Language
Work History
Senior Shopper
Boosmap
06.2025 - Current
- Optimized shipping processes by implementing efficient packing and loading techniques.
- Trained junior shippers on company procedures, enhancing overall team productivity and performance levels.
- Played a crucial role in facilitating communication between suppliers, customers, transportation providers, and internal stakeholders for seamless logistics coordination.
- Coordinated with cross-functional teams to implement cost-effective shipping solutions for various projects.
- Improved load planning accuracy by conducting thorough pre-shipment inspections and weight verifications.
Encargado De Tienda
Oxxo
01.2022 - 09.2024
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Improved operational efficiency through the introduction of streamlined processes for ordering, stocking, and cashiering activities.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
Asesor Telefónico
Teleperfomance
10.2023 - 06.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Auxiliar Administrativo
Alpez
09.2021 - 01.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Education
Preparatoria - Técnico En Mantenimiento De Equipó De Computo
C.B.T.I.S 133
Coacalco, México, Mexico 05.2001 -
High School Diploma -
Felipe Neri Villarelo
Coacalco, México, Mexico 05.2001 -
Alta Dirección
Universidad De La Nueva Era
Zapopan, Jalisco, Mexico 05.2001 -
Skills
Inventory control
Timeline
Senior Shopper
Boosmap
06.2025 - Current
Asesor Telefónico
Teleperfomance
10.2023 - 06.2024
Encargado De Tienda
Oxxo
01.2022 - 09.2024
Auxiliar Administrativo
Alpez
09.2021 - 01.2022
Preparatoria - Técnico En Mantenimiento De Equipó De Computo
C.B.T.I.S 133
05.2001 -
High School Diploma -
Felipe Neri Villarelo
05.2001 -
Alta Dirección
Universidad De La Nueva Era
05.2001 -