Diego Israel Jaramillo Páez
Degree In Turism
Cabo San Lucas, Baja California Sur
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Fine Dining Restaurant Manager
Nobu Hotel Los Cabos
11.2021 - Current
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Supervice execution of company standards.
- Supervice restaurant operation.
- Direct attention to guests and external visitors.
- Control of expenses based on budget.
- Establishment and development positive and productive organizational culture.
Outlets Manager
The Westin Guadalajara
12.2019 - 11.2021
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Resolved customer complaints promptly and professionally, reinforcing brand''s commitment to superior service quality.
- Cultivated loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
Lobby Bar Supervisor
JW Marriott Mexico City
08.2015 - 12.2019
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Boosted sales through development of innovative cocktail menus and promotional events.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
Education
BBA - Degree in Tourism With A Specialty in Gastronomy
Universidad De Negocios ISEC
Mexico City, Mexico 05.2001 -
Skills
Recruitment
Staff Management
Conflict resolution techniques
Passion for customer satisfaction
Menu development
Customer Engagement
Operations Management
Timeline
Fine Dining Restaurant Manager
Nobu Hotel Los Cabos
11.2021 - Current
Outlets Manager
The Westin Guadalajara
12.2019 - 11.2021
Lobby Bar Supervisor
JW Marriott Mexico City
08.2015 - 12.2019
BBA - Degree in Tourism With A Specialty in Gastronomy
Universidad De Negocios ISEC
05.2001 -