Dilan Garcia
El Paso, Texas
Summary
Accomplished Shift Supervisor with a proven track record at Kentucky Fried Chicken, adept in staff management and customer satisfaction. Excelled in employee training and cash handling, enhancing operational efficiency and financial accuracy. Demonstrated leadership in resolving customer issues, fostering a team-oriented environment, and driving continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Kentucky Fried Chicken
3601 Gateway Blv West
08.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Dishwasher
Garibaldi Mexican Restaurant
San Antonio, Texas
05.2016 - 02.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Education
High School Diploma -
Jefferson Highschool
4700 Alameda Ave, El Paso, TX 79905, United States06.2018
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling
- Inventory control and record keeping
- Team Collaboration and Leadership
- Issue Resolution
- Safety awareness
- Policy Enforcement
- Continuous Improvement
- Sales expertise
Certification
- Food handler certification - 4 years
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Shift Supervisor
Kentucky Fried Chicken
08.2019 - Current
Dishwasher
Garibaldi Mexican Restaurant
05.2016 - 02.2017
High School Diploma -
Jefferson Highschool