Dineshkumar Mariajoseph
Guadalajara
Summary
Resourceful Project Manager with 8 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Knowledgeable Operation / Project Manager with strong foundation in Citrix infrastructure management and implementation. Proven track record in optimizing system performance and ensuring seamless virtual desktop delivery across various environments. Demonstrated ability to troubleshoot complex issues and enhance user experience through effective problem-solving and technical expertise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Citrix Administrator/IT Project Manager PayPal
HCL Technologies
10.2016 - Current
- Enhanced system performance by optimizing Citrix infrastructure and implementing best practices.
- Reduced downtime for users by proactively monitoring, troubleshooting, and resolving Citrix issues.
- Ensured data security by implementing strict access controls and following industry-standard protocols in the Citrix environment.
- Optimized resource allocation by effectively managing load balancing within the Citrix environment, ensuring balanced distribution of workloads across available resources.
- Engaged with engineers to determine best practice and operation of network to maintain constant operation.
- Kept abreast of emerging technologies and trends in the Citrix domain, making informed recommendations for future improvements and upgrades.
- Worked closely with project management teams to deliver Citrix solutions on-time and within budget constraints, ensuring stakeholder satisfaction.
- Maintained high availability of critical systems through proactive monitoring and timely resolution of potential issues in the Citrix ecosystem.
- Supported business continuity by designing and deploying disaster recovery plans for the Citrix infrastructure.
- Managing farm administrators, Site administrators, Device Administrator in PVS 7.15
- Handled L3 role in Citrix 6.5, PVS 7.15 and Netscaler VPX.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Citrix Administrator National Grid
DXC Technology
05.2011 - 10.2016
- Provided exceptional end-user support by promptly addressing concerns related to the functionality or performance of the Citrix environment.
- Strengthened internal IT team competency on Citrix technologies through regular knowledge-sharing sessions and training workshops.
- Maintained classified network infrastructure and connectivity for each site.
- Collaborated with cross-functional teams to integrate Citrix solutions into company infrastructure seamlessly.
- Developed comprehensive documentation for all aspects of the deployed solution, ensuring proper maintenance procedures were followed and facilitating efficient troubleshooting.
- Assisted in meeting compliance requirements by conducting regular audits and addressing any gaps in the Citrix environment.
- Contributed to cost savings through virtualization of desktops and applications using Citrix technologies.
- Streamlined application deployment for improved efficiency with centralized management using Citrix Studio.
- Communicated both in writing and verbally with employees to facilitate systems administration and resolve problems.
- Enhanced system performance by optimizing Citrix infrastructure and implementing best practices.
- Troubleshot basic workstation and server issues.
- Evaluated new products and tools compatible with the Citrix environment, implementing those that added value or increased efficiency in daily operations.
- Boosted user productivity with seamless remote access to applications through efficient configuration of Citrix NetScaler Gateway.
- Maintained current knowledge of industry trends through continuous education opportunities such as conferences, workshops, webinars, or self-directed learning activities relevant to Windows administration roles responsibilities.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Established best practices for Windows server administration, contributing to a more consistent and efficient work environment.
- Developed comprehensive documentation for system configurations, processes, and procedures, enabling faster resolution of issues and knowledge sharing among team members.
Technical Support Engineer McAfee
Sutherland Global
10.2006 - 05.2011
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Fostered team-oriented environment, encouraging collaboration and knowledge sharing to improve overall service quality.
- Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
Education
BBA - Computer Applications Development
Annamalai University
India06-2006
Skills
- Windows server administration
- Load balancing techniques
- Citrix xendesktop administration
- VMware vSphere administration
- Citrix provisioning services
- User profile management
- Citrix xenapp administration
- Citrix storefront management
- Project management
- Project planning
- Budget control
- Agile framework
- Risk management
Certification
- Google cloud Assoicate, Google - June 2024
- Citrix Associate- Citrix- May 2018
- ITIL V4- May 2012
Additional Information
VISA
H1B - Valid Till Sep 2027
B1/B2 - Valid Till 2033
Mexico TR - Valid Till Sep 2025
Timeline
Citrix Administrator/IT Project Manager PayPal
HCL Technologies
10.2016 - Current
Citrix Administrator National Grid
DXC Technology
05.2011 - 10.2016
Technical Support Engineer McAfee
Sutherland Global
10.2006 - 05.2011
BBA - Computer Applications Development
Annamalai University
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