Dinora Sosa Basto
Merida
Summary
A lawyer with six years of specialized experience in negotiation and ensuring customer satisfaction. Possess extensive experience in customer interactions, enabling effective communication and exceptional service delivery to Spanish-speaking clients. A hardworking and passionate job seeker with strong organizational skills is eager to secure a bilingual receptionist/legal assistant position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Legal Assistant
The Law Offices Of Jonathon Farahi
07.2022 - 01.2024
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Improved communication between attorneys and Spanish-speaking clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Interviewed clients to obtain information relevant to cases.
- Proficient in coordinating and managing the preparation of requests for medical records and billing documentation
- Providing translation services for legal documents, both from English to Spanish and Spanish to English.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed approximately 10 incoming calls, emails and faxes per day from customers.
Real Estate Lawyer
NECSA
01.2019 - 03.2022
- Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Streamlined case management processes, ensuring efficient organization and prioritization of caseloads.
- Drafted precise contracts that clearly outlined obligations between parties while anticipating potential areas of conflict or dispute.
Mediator Lawyer
PROFECO
03.2016 - 12.2018
- Resolved conflicts by applying mediation techniques and fostering open communication between disputing parties.
- Facilitated negotiations for successful dispute resolution and improved relationships among stakeholders.
- Managed the caseload of complex cases, ensuring timely resolution and client satisfaction.
- Built trust and rapport with disputing parties, enabling productive dialogue and effective problem solving.
- Developed customized mediation strategies tailored to the unique needs of each case.
- Successfully closed over 300 cases, benefiting both the consumer and the supplier.
Education
Diploma - Contracts Management
Anahuac University
Mérida, Yucatán, Mexico01.2021
Bachelor of Law And Legal Sciences - Legal Studies
UNID
Mérida, Yucatán, Mexico08.2017
Skills
- Data Management
- Fast Learner
- Document Organization
- Attention to Detail
- Problem Solving
- Professionalism
Timeline
Legal Assistant
The Law Offices Of Jonathon Farahi
07.2022 - 01.2024
Real Estate Lawyer
NECSA
01.2019 - 03.2022
Mediator Lawyer
PROFECO
03.2016 - 12.2018
Diploma - Contracts Management
Anahuac University
Bachelor of Law And Legal Sciences - Legal Studies
UNID
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