Diogo Moniz Oliveira
Orangeville
Summary
I am a highly motivated, driven and focused individual. I believe with my brutal determination to learn and action taking skills I can adapt to any situation, environment and carreer. I am respectful and able to cooperate with anyone. I am also goal oriented and dedicated with the work I do. I believe I can be a great professional and employee for any company. I do not have any post secondary education, all of my Knowledge and skills come from real life experience and willingness and dedication to Learn.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Morris Coaching Academy
Toronto
03.2023 - 05.2024
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
- Provided information regarding services and policies.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
Costumer Service Representative
Leon's
Brampton
01.2021 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
St Edmund Campion Secondary School
Brampton ON06-2020
Skills
- Computer Skills
- Overcoming Objections
- Scheduling and Calendar Management
- Customer Service
- Incoming Call Reception
- Clear Communication
- Customer Retention
- Attention to Detail
- Time Management
- Generating leads
- High-volume call reception
- Building rapport
- Qualifying new leads
- Cold Calling
- CRM Software
- Flexible Schedule
- Fluent in Spanish
- Fluent in Portuguese
Languages
English
First Language
Portuguese
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Timeline
Appointment Setter
Morris Coaching Academy
03.2023 - 05.2024
Costumer Service Representative
Leon's
01.2021 - 02.2023
High School Diploma -
St Edmund Campion Secondary School
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