Data Analysis
Dirk Freymann
Business Analysis
Tlajomulco De Zuniga, Jalisco
Summary
Highly motivated and goal-driven Business Analyst skilled in collecting, monitoring and studying data to analyze inputs and outputs and recommend business strategy with excellent multitasking abilities and a flexible approach to managing competing priorities..Tech-savvy in use of spreadsheets and dashboard creation. Enthusiastic for continuous learning and improvement. Looking for next challenge to build industry business acumen and solid career foundation in business analysis.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Billing Support Business Analysis Team Lead
Avnet Inc.
03.2022 - Current
- Influenced positive change within the team through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to a collaborative environment.
- Analyzed operations and management of business and provided analysis, recommendations or improvements.
- Supported leadership team with reporting, analysis, and business presentations to inform status and outcomes.
- Championed continuous improvement initiatives that resulted in optimized processes, metric designing and SMART goal implementation
Billing Support Specialist
Avnet Inc.
09.2019 - 02.2022
- ·Built trust among customers through consistent and transparent communication during the dispute resolution process.
- Implemented process improvements that streamlined workflows, resulting in faster resolution times for customers
- · Reduced chargeback rates by proactively addressing potential issues before they escalated into formal disputes.
- · Collaborated with cross-functional teams for successful resolution of complex dispute scenarios.
- Supported cash flow management efforts by monitoring overdue accounts and initiating collection actions when necessary.
- Earned recognition for exceptional performance in managing complex cases involving multiple stakeholders.
General Operational Accounting Associate
NTT DATA Services
01.2018 - 08.2019
- Verified accurate data entry and maintenance of information in SAP CRM system.
- Created and maintained SAP for accuracy and visibility of purchases, contracts and invoices.
- Maintained up-to-date technical documentation, facilitating knowledge transfer among team members and stakeholders.
- Coordinated closely with sales teams to resolve billing and cost charges quickly and prevent future issues from arising.
- Enhanced customer satisfaction by efficiently processing and managing sales orders.
- Expedited urgent orders by closely coordinating with relevant departments and prioritizing tasks effectively.
- Reduced order discrepancies by diligently monitoring the sales order process from initiation to completion.
- Collaborated with cross-functional teams to identify and address customer needs.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Improved compliance by implementing new revenue recognition process for fixed-price arrangements and vendor-specific objective evidence accounting.
Accounts Receivable Specialist
IBM
01.2016 - 09.2017
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Review billing accuracy per signed agreements and invoice submission
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Developed and maintained positive relationships with clients to maximize collections.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Education
BBA - Finance
Universidad Virtual Del Estado Guanajuato
Guanajuato City, Guanajuato, Mexico 05.2001 -
High School Diploma -
Universidad De Especialidades
Zapopan, Jalisco, Mexico 05.2001 -
Skills
Accomplishments
- Awarded as Most Valuable Contributor in Fiscal Year 2023, Q3.
- Certified as Lean Six Sigma, Green Belt practitioner
- Documented and resolved china tariffs open AR reconciliation which led to collect 1.3M USD
- Used Microsoft Excel to develop billing vs customer receipts reconciliation spreadsheet that contributed to collect over 3.6M in outstanding balances.
- for Sales organization.
- Designed Aged Dispute dashboard that contributed to achieve 50% of aged dispute clearance by streamlining AOR customer analysis and identifying top offenders along with root causes and next actions definition.
Certification
Lean Six Sigma Green Belt
Interests
Financial Markets
International Affairs
Task Automation
Timeline
Lean Six Sigma Green Belt
02-2024
Billing Support Business Analysis Team Lead
Avnet Inc.
03.2022 - Current
Billing Support Specialist
Avnet Inc.
09.2019 - 02.2022
General Operational Accounting Associate
NTT DATA Services
01.2018 - 08.2019
Accounts Receivable Specialist
IBM
01.2016 - 09.2017
BBA - Finance
Universidad Virtual Del Estado Guanajuato
05.2001 -
High School Diploma -
Universidad De Especialidades
05.2001 -
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