Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
CustomerServiceRepresentative

Divier Flores Lopez

Software Engineer
Mexico City

Summary

Results-driven web developer with over five years of experience in delivering exceptional customer service and innovative solutions. Proven track record of collaborating with international companies to ensure high-quality outcomes. Expertise in front-end technologies, complemented by extensive knowledge in e-commerce development and management. Recognized for a proactive and dynamic approach, along with the ability to adapt seamlessly to diverse work environments. Holds Salesforce certification as a B2C Commerce Developer.

Overview

8
8
years of professional experience
5
5
Certifications
3
3
Languages

Work History

Senior Salesforce Developer/Tech Lead

Tata Consultancy Services
05.2025 - Current
  • Streamlined business processes for increased efficiency with the development of tailored Salesforce solutions.
  • Optimized system performance through regular code reviews and refactoring inefficient components.
  • Consistently met or exceeded project goals, delivering high-quality solutions within budget constraints.
  • Facilitated communication between stakeholders, translating complex technical concepts into easy-to-understand terms for non-technical users.
  • Enhanced user experience by designing and implementing custom Salesforce applications.

Senior Managed Services Engineer

AVIO Consulting
08.2024 - Current
  • I'm in charge of develop and provide continuous support in salesforce platforms to different companies around the world. In this role I'm working with Commerce Cloud and Marketing cloud in multiple projects.
  • Location: México

Salesforce Admin

IBM
04.2024 - 08.2024
  • Started a new position inside of IBM as a Salesforce Administrator providing support to one of the biggest energy companies on the US.

Application Developer SAP Hybris

IBM
03.2022 - 05.2024
  • UI/UX Modifications
  • Design and execution of querys for production database
  • Creation of E-Spot for advertising
  • Front and Backend modifications
  • B2B model design and modifications according to client requirements
  • Use of SVN to perform correct version control

SAP Hybris Consultant

BanBajío
09.2023 - 01.2024
  • Worked as SAP External Consultant developing a marketing project in which my responsibilities were:
  • Creation of CBOs for SAP platform
  • Configuration of CBO's segmentation focused on profiles
  • Interaction with SAP Logon 730 platform
  • Data Manipulation following security standards
  • Fiori configuration and accesses

B2C Commerce Developer

The Functionary
08.2021 - 06.2022
  • Ticket Resolution
  • Front and Back-end support
  • Configuration and implementation of SiteGenesis and SFRA Architecture
  • Configuration of ISML
  • Configuration of Jobs
  • Configuration, implementation and optimization of hooks

Web Developer

Sanher
07.2020 - 10.2020
  • Web Project with two more developers in which my main tasks were:
  • Web Page Design
  • Email configuration and maintenance
  • Optimization of images
  • Configuration of web service

IT Analyst

CompuCom
02.2019 - 09.2019
  • IT support for general users
  • Support for Citrix platform
  • Handling of platform for virtual billing
  • Location: Ciudad de México, Mexico

Support Engineer

Liberato Software
06.2018 - 02.2019
  • Server installation with CENTOs 6
  • Firewall settings
  • Tomcat configuration of management, administration and maintenance applications
  • MySQL server configuration
  • Installation of protection software against DDoS attacks
  • Location: Ciudad de México, Mexico

Inbound Customer Service Representative

Bite Squad
01.2018 - 06.2019
  • Location: Ciudad de México, Mexico

Education

Ingeniería - Sistemas Computacionales

ESCOM, IPN
01.2024

Skills

SFMC

Certification

Salesforce B2C Commerce Developer - Salesforce

Accomplishments

  • Salesforce Efficiency Boost: Increased Salesforce platform efficiency by 30% through strategic implementations and updates.
  • E-commerce Speed Enhancement: Led team to reduce e-commerce page load times by 50%, enhancing user experience.
  • Database Performance Improvement: Improved query performance by 40% through database redesign, increasing productivity.
  • Salesforce Workflow Optimization: Optimized Salesforce Lightning experience, resulting in 25% faster workflow processing.

Timeline

Senior Salesforce Developer/Tech Lead

Tata Consultancy Services
05.2025 - Current

Senior Managed Services Engineer

AVIO Consulting
08.2024 - Current

Salesforce Admin

IBM
04.2024 - 08.2024

SAP Hybris Consultant

BanBajío
09.2023 - 01.2024

Application Developer SAP Hybris

IBM
03.2022 - 05.2024

B2C Commerce Developer

The Functionary
08.2021 - 06.2022

Web Developer

Sanher
07.2020 - 10.2020

IT Analyst

CompuCom
02.2019 - 09.2019

Support Engineer

Liberato Software
06.2018 - 02.2019

Inbound Customer Service Representative

Bite Squad
01.2018 - 06.2019

Ingeniería - Sistemas Computacionales

ESCOM, IPN
Divier Flores LopezSoftware Engineer