Dkoven White
Tulsa
Summary
Over 4 years of experience as an IT/Desktop Technician with a strong background in computer and network maintenance, user support, hardware troubleshooting, software deployment, and hands-on field installations across diverse environments.
IT professional prepared to enhance IT operations with practical experience in hardware and software support. Proven capability in maintaining system efficiency and ensuring smooth operation of IT infrastructure. Reliable team player known for adaptability and results-oriented approach, with focus on problem-solving and technical support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Assistant
CompleteOK Home Health, Tulsa, OK
10.2023 - Current
- Computer and Network management and maintenance
- Creating, licensing, and managing user accounts through M365 and Windows 2016 Server AD
- VoIP and Efax portal management and maintenance
- Computer repair and troubleshooting
- Printers and copier (Kyocera/Ricoh) management and maintenance
- Software deployment and maintenance
- Inventory Control
- Access Control via keyfob activation and portal maintenance
- Racking and stacking
- NextExtender VPN profile creation and management
- Remote Desktop support
- Remote access support via TeamViewer
- Security camera and tracking installations
- Microsoft Entra/Azure AD account and mailbox management
- Microsoft Entra/Authenticator MFA enrollment and rollout
Information Systems Technician
Apprentice Information Systems, Tulsa, OK
10.2021 - 10.2023
- Site survey for new cable drops and installations
- Data jack installations and cable runs
- PC and printer repair
- Troubleshoot network disruption and failure
- Imaging of PCs and laptops
- Data entry and work order organization
- ServiceNow ticketing system, Windows migrations, CCTV installations
- Keeping inventory in house and in work vehicle
- Expense reports and Timesheets on Excel
- Identifying parts for a project on a Scope of Work
- Virtual Private Network Tunneling and installation
Network Field Technician/Computer Technician
Service Envoy, Tulsa, OK
03.2021 - 10.2021
- Installation and troubleshooting various network devices
- Network cabling, device upgrades, de-installations, POS systems, and sound systems
- Computer diagnostics, troubleshooting, hardware replacement, and installation
Finishing Technician
Acme Engineering, Muskogee, OK
09.2018 - 03.2021
- Powder coating industrial fan and ventilation parts
- Organization and maintenance of workspace
- Troubleshooting Gema electromagnetic gun problems
- Heavy lifting and placing orders with parts requested
Glaze Line Operator/Sorting Line Operator
Dal-Tile, Muskogee, OK
06.2017 - 11.2017
- Ensure the line was maintained and operational throughout the shift
Cap 2 Team Supervisor
Walmart, Checotah, OK
12.2016 - 01.2017
- Ensure team completed all salesfloor and backroom tasks within their task time and by the end of the night
Cap Team 2 Associate
Walmart
12.2012 - 01.2016
- Customer Service and ensuring product was brought to the sales floor and stocked in a timely manner
- Backroom inventory management with handheld terminal (telethon) and thermal printer
- Handling reclamations
Education
College Diploma - Computer Network Administration
Wichita Technical Institute
Tulsa, OKHigh school diploma or GED - undefined
Muskogee Public Schools
Muskogee County, OKSkills
- UT Forklift operation
- Electrical
- Desktop Support
- Operating Systems
- Troubleshooting
- Help Desk
- Computer Networking
- LAN
- Software Troubleshooting
- Microsoft Windows
- Technical Support
- Network Support
- TCP/IP
- DHCP
- DNS
- Technology Management
- Customer Service
- Analysis Skills
- IT Support
- Mobile Devices
- Restaurant Experience
- Computer Hardware
- Communication Skills
- ServiceNow
- Windows
- Ethernet
- VPN
- Cabling
- VoIP
- Hand Tools
- Power Tools
- POS
- Network Administration
- Network Installation
- System Administration
- Heavy Lifting
- Assembly
- Outdoor Work
- TeamViewer
- Customer Support
- Remote Access Software
- Organizational Skills
- Microsoft Office
- Microsoft Excel
- Telecommunication
Certification
- Electrical Apprentice License
- Certified Electricians Assistant
- CompTIA A+ - In progress of renewing
- CompTIA Network+ - In progress
Timeline
IT Assistant
CompleteOK Home Health, Tulsa, OK
10.2023 - Current
Information Systems Technician
Apprentice Information Systems, Tulsa, OK
10.2021 - 10.2023
Network Field Technician/Computer Technician
Service Envoy, Tulsa, OK
03.2021 - 10.2021
Finishing Technician
Acme Engineering, Muskogee, OK
09.2018 - 03.2021
Glaze Line Operator/Sorting Line Operator
Dal-Tile, Muskogee, OK
06.2017 - 11.2017
Cap 2 Team Supervisor
Walmart, Checotah, OK
12.2016 - 01.2017
Cap Team 2 Associate
Walmart
12.2012 - 01.2016
High school diploma or GED - undefined
Muskogee Public Schools
College Diploma - Computer Network Administration
Wichita Technical Institute
Technical proficiency
Possesses strong technical skills in computer repair, network troubleshooting, and user account management through M365 and Windows Server AD