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Tech support
Chihuahua,Chihuahua
Summary
Detail-oriented Level 1 Tech Support professional with a proven track record of delivering top-notch technical assistance to end-users. Skilled in diagnosing and resolving hardware and software issues promptly to ensure minimal downtime. Proficient in providing clear and concise instructions to users, coupled with a strong commitment to delivering excellent customer service. Quick learner with a passion for staying updated on emerging technologies and industry best practices. Dedicated to providing efficient and reliable technical support to enhance user productivity and satisfaction.
Overview
7
7
years of professional experience
5
5
Certification
Work History
๐๐ โ๐๐๐ก ๐ป๐๐ค๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ง๐
CIT/FCB Bank
12.2022 - 02.2024
- Maintained office PCs, networks and mobile devices
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and Type
๐๐๐ฃ๐ง๐๐๐ ๐ป๐๐ค๐ ๐๐๐๐๐๐๐๐๐๐
Allstate
01.2020 - 01.2021
- Configured hardware and granted system permissions to new employees.
- Developed customized software solutions for improved business processes and increased productivity.
๐๐๐ง๐๐ ๐ ๐๐๐๐๐๐๐๐๐ ๐๐ฆ๐ก๐ก๐ ๐ฃ๐ฅ
Mint Mobile/ T-Mobile
01.2021 - 12.2022
- Maintained office PCs, networks and mobile devices
- Monitored systems in operation and quickly troubleshot error
- Engaged in user support interactions via telephone, chat and email platforms.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
๐ธ๐ค๐ค๐ ๐๐๐๐ฅ๐ โ๐๐ฃ๐ฅ๐๐๐ฃ/ ๐๐๐๐๐ค๐๐๐
Red Bird Roofing
01.2017 - 01.2020
- Assisted home owner with home repairs from roofing to a full remodel project
- Provided customer service to all our clients
- Provided primary customer support
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
04.2006
Skills
- CompTIAA Core 1:Best Practices for Resolving Problems
- CompTIA A Core :1 Installing Hardware &Display Components
- Remote Support
- English/Spanish-Native Fluency
- ITIL Knowledge
- Laptop Servicing
- Help Desk Software
- Mobile Device Support
- LAN and WAN Assessment
- Mobility Devices
- Hardware Upgrades
- Desktop Support
Lอaอnอgฬฒuอaอgฬฒeอ
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Certification
- CompTIA A+ Core 1: Best Practices for Resolving Problems
- CompTIA A+ Core 1: Installing Hardware & Display Components
- Twilio Flex: Courtesy Callback
- Twilio Flex: CTI- Computer Telephony Integration
- Introduction to ITILยฎ - 2023
- Transitioning to Microsoft 365 2020
- Service Now Knowledge V2 to V3 for Service desk Agents
Timeline
๐๐ โ๐๐๐ก ๐ป๐๐ค๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ง๐ - CIT/FCB Bank
12.2022 - 02.2024
๐๐๐ง๐๐ ๐ ๐๐๐๐๐๐๐๐๐ ๐๐ฆ๐ก๐ก๐ ๐ฃ๐ฅ - Mint Mobile/ T-Mobile
01.2021 - 12.2022
๐๐๐ฃ๐ง๐๐๐ ๐ป๐๐ค๐ ๐๐๐๐๐๐๐๐๐๐ - Allstate
01.2020 - 01.2021
๐ธ๐ค๐ค๐ ๐๐๐๐ฅ๐ โ๐๐ฃ๐ฅ๐๐๐ฃ/ ๐๐๐๐๐ค๐๐๐ - Red Bird Roofing
01.2017 - 01.2020
Foster High School - High School Diploma,
- CompTIA A+ Core 1: Best Practices for Resolving Problems
- CompTIA A+ Core 1: Installing Hardware & Display Components
- Twilio Flex: Courtesy Callback
- Twilio Flex: CTI- Computer Telephony Integration
- Introduction to ITILยฎ - 2023
- Transitioning to Microsoft 365 2020
- Service Now Knowledge V2 to V3 for Service desk Agents
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