Domonic Jones
Summary
Versatile Client Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with a 20+ year career in Customer Adovcacy. Known for excellent attention to detail and great work ethic.
Overview
16
16
years of professional experience
Work History
Supportive Housing Specialist
Northwest Family Services
07.2022 - Current
- I provide Trauma-Informed Strengths Based case management with a Housing First approach to address clients' various needs.
- I conduct regular check-ins with clients to provide continued individualized support, action plans, financial assistance and facilitate connections with community resources with the goal of continued housing stability and personal resilience.
- Continually exceed yearly recommended educational training and pursue opportunities for personal and professional growth.
- I serve as a liaison and advocate for clients with community partners, landlords, property managers, public utilities and more.
Locksmith and Safe Technician
A-MAX Security Solutions
07.2020 - 07.2022
- I expanded personal output by completing multiple training sessions for certifications, licenses and technologies to increase product knowledge.
- I created and maintained lasting relationships with consumers, vendors, and third-party clients.
- Became skilled with technical support, technical manuals, hardware schedules, blueprints, building codes and inspections.
Technician
Portland Locksmith & Garages
10.2017 - 06.2020
- I exceeded sales metrics, increased customer service ratings, revenue and retention.
- I created company policies for inventories, purchasing and restocking.
- I supervised and trained other employees in a collaborative environment.
Retail Operations Manager
Pedal Bike Tours & Bike Rentals
03.2013 - 10.2017
- Increased overall retail sales during my time by 20% and developed logo for expansion locations.
- Improved procurement, billing, sales reports and merchandising processes.
- I managed bookings in CRM, answered inquiries via email & phone and created tours for customers.
Educator
Helen Gordon Development Center
01.2008 - 06.2016
- I assisted families with problem-solving, positive discipline, childhood socialization and effective coping skills.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Organized activities and resources to promote student engagement in learning.
Education
BS - Social Science
Portland State University
Skills
- Technical Support
- Complaint Resolution
- Troubleshooting Skills
- Case Management
- Policy Analysis
- Compliance Monitoring
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- De Escalation Tactics
- Data Entry
- Maintenance and Repair
- Proficient in Google
- Proficient in Microsoft Office
- Active Listening
- Analytical Skills
- Self Motivation
- Curriculum Implementation
- Event Planning
- Customer Service Management
- Recordkeeping
- Cultural Sensitivity
References
References available upon request.
Timeline
Supportive Housing Specialist
Northwest Family Services
07.2022 - Current
Locksmith and Safe Technician
A-MAX Security Solutions
07.2020 - 07.2022
Technician
Portland Locksmith & Garages
10.2017 - 06.2020
Retail Operations Manager
Pedal Bike Tours & Bike Rentals
03.2013 - 10.2017
Educator
Helen Gordon Development Center
01.2008 - 06.2016
BS - Social Science
Portland State University
Similar Profiles
Bishop BuckBishop Buck
Parent Educator Intern at Northwest Family ServicesParent Educator Intern at Northwest Family Services
Denean LaboucanDenean Laboucan
2nd year practicum student at Child and Family Services Slave Lake/ Northwest Child and Family Services High Prairie2nd year practicum student at Child and Family Services Slave Lake/ Northwest Child and Family Services High Prairie
Erik B MuroErik B Muro
Receptionist Coordinator at Pacific Northwest Family LawReceptionist Coordinator at Pacific Northwest Family Law
Stephanie CarnevaleStephanie Carnevale
Supportive Housing Specialist at Lakeview Health Services, IncSupportive Housing Specialist at Lakeview Health Services, Inc
Jose DiazJose Diaz
Senior Housing Supportive Services Specialist at AIDS Foundation ChicagoSenior Housing Supportive Services Specialist at AIDS Foundation Chicago