Donnie Jesus Cázares Flores

Responsibilities included: Repairing printers under Lexmark warranty, and servicing and maintaining Cisco equipment for BBVA Bank.
Reason for leaving: Career growth and/or advancement.

• Diagnosed and resolved technical issues in field environments to minimize equipment downtime.
• Conducted routine maintenance on various systems, ensuring optimal performance and reliability.
• Collaborated with clients to understand service needs and provide tailored solutions.
• Trained junior technicians on best practices for equipment handling and troubleshooting techniques.
• Managed inventory of spare parts and tools, streamlining supply chain processes for timely repairs.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.

Responsibilities: Reviewing, evaluating, and repairing computer equipment under warranty, including software and hardware.
Reason for leaving: Career growth and/or advancement.

• Provided technical support for hardware and software issues, ensuring timely resolutions.
• Assisted users in troubleshooting connectivity problems across multiple platforms.
• Documented and tracked service requests using ticketing systems for efficient follow-up.

Responsibilities: 1. Review and maintain the proper functioning of the Servers, Networks, Internet, PCs, UPS, and system backups; monitor antivirus and its operation.
2. Maintain computer and printing equipment.
3. Service, maintain, inspect, and clean Xerox, HP, and Lexmark equipment. This includes Xerox DocuColor 240/250 printers in the graphic arts industry, Phaser and WC printers, and HP Lexmark printers on-site and in offices.

• Assisted in troubleshooting hardware and software issues to enhance system performance.
• Conducted routine maintenance checks, contributing to system reliability and uptime improvements.

Function: Consulting, sales analysis of target market (government, medium and large companies), installation of monitoring software, managed print services.
Management of metrics, work plan and performance standards.

• Conducted product demonstrations to enhance customer engagement and drive sales conversions.
• Assisted clients in identifying needs and recommending tailored solutions for optimal satisfaction.

Function: Installation, training, maintenance, and after-sales spare parts tracking for equipment such as: Large format printers from 160 to 320 eco-solvent, from brands such as Roland, Mimaki, DGI, Infinity, Colorpainter, Summa, SID SIGNS, as well as Graphtec, Summa, Roland, and Mimaki plotters, roll-to-roll laminators, liquid laminators, laser cutters, engraving machines, labelers, and tools for the graphic division, Gracos equipment such as LL250, Roadpack, 390 thermolazer, electric, solvent-based and water-based traffic paint.

• Implemented quality control measures that improved service delivery efficiency across multiple projects.
• Developed comprehensive documentation for service procedures, enhancing knowledge transfer within the team.
• Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
• Scheduled service calls according to customer location and urgency of need.
• Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
• Maintained tools and equipment, parts inventory, and library of machine manuals.

Receiving designs and files, logistics and organizing the different processes for the correct and smooth exit of production.

• Supervised daily production operations, ensuring adherence to safety and quality standards.
• Managed workflow schedules, optimizing resource allocation and minimizing downtime.
• Trained and mentored team members on operating procedures and equipment usage.
• Resolved issues quickly to maintain productivity goals.