Donovan Peña A.
Tultitlan De Mariano Escobedo,MEX
Summary
Committed and dedicated individual with a passion for rapid learning and knowledge sharing. Thrives in collaborative environments, utilizing strong teamwork skills and analytical and mathematical expertise. Demonstrates a particular interest and proven experience in sales, technical support, and account management roles.
Overview
2025
2025
years of professional experience
Work History
Seller and Coordinator
DISTRIBUIDORA VEMI
- Make inventories, order the material, find suppliers and serve customers with technical and knowledge support
Tech Support and Inside Sales Leader (Account Manager)
TE CONNECTIVITY
01.2023 - Current
- Providing technical support and help to the customers around the world in their projects with the TE Products
- Leading Go Meetings
- Monitorizing KPI's of a 10 members team
- Proposing new strategies to improve efficiency
- Creating Dashboards of KPI's
- Do the daily Job of Tech Supp and Inside sales Eng
Tech Support and Inside Sales Engineer (Account Manager)
TE CONNECTIVITY
09.2021 - 01.2023
- Providing technical support and help to the customer in their projects with the TE Products through chats, calls and e-mails of all Americas
- Identify new sales opportunities and follow up to convert them in revenue
Customer Care
TE CONNECTIVITY
02.2021 - 09.2021
- Processing quotes and purchase orders in SAP, as well as RMA's and be in touch with the customers
Intern of Technical Support
09.2019 - 04.2020
- Providing technical support with my Team
Education
Masters in Business Administration -
Tec Milenio
01.2026
Bachelor's in Mechatronics Engineer -
Tecnológico De Monterrey
01.2020
Skills
- Microsoft Office
- Salesforce
- Innovation
- Sales
- Programming
- SAP
- Customer service
- Six Sigma
- Management
- Leadership
- Teamwork
- Technology
Websites
Professional License
MÉXICO, 12175541
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)
Timeline
Tech Support and Inside Sales Leader (Account Manager)
TE CONNECTIVITY
01.2023 - Current
Tech Support and Inside Sales Engineer (Account Manager)
TE CONNECTIVITY
09.2021 - 01.2023
Customer Care
TE CONNECTIVITY
02.2021 - 09.2021
Intern of Technical Support
09.2019 - 04.2020
Seller and Coordinator
DISTRIBUIDORA VEMI
Masters in Business Administration -
Tec Milenio
Bachelor's in Mechatronics Engineer -
Tecnológico De Monterrey
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