Excel
Donovan Jothan Calderón Rivera
Summary
Systems Engineering student with a strong interest in the field of Logistics. A versatile individual capable of handling multiple tasks simultaneously, with extensive experience in work environments where commitment is highly valued. I possess solid digital skills and have a great ability to adapt to various settings, always striving to contribute my best. I am known for my teamwork skills and enthusiasm for learning and developing my abilities. I am seeking a job opportunity where I can gain further experience.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Alo´s Coffee
06.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Bilingual Customer Service Representative
Mexitel
03.2021 - 07.2021
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Warehouse and Logistics Assistant
Red Box Geek
04.2020 - 01.2021
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
Office and Operations Assistant
RCM Plastic
03.2019 - 03.2020
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Education
Bachelor of Science - Software Engineering
UMOV Academy
05.2001 -
Associate of Science - Information And Communications Technology
Instituto Tecnológico De Tlalnepantla
05.2001 -
Associate of Science - IT Technician
Instituto Leonardo Bravo
05.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Customer Relations
Customer Relationship Management (CRM)
Call center experience
Caller Assistance
Customer Support
Software
SAP Business One
Office suite
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Assistant Manager
Alo´s Coffee
06.2023 - 09.2024
Bilingual Customer Service Representative
Mexitel
03.2021 - 07.2021
Warehouse and Logistics Assistant
Red Box Geek
04.2020 - 01.2021
Office and Operations Assistant
RCM Plastic
03.2019 - 03.2020
Bachelor of Science - Software Engineering
UMOV Academy
05.2001 -
Associate of Science - Information And Communications Technology
Instituto Tecnológico De Tlalnepantla
05.2001 -
Associate of Science - IT Technician
Instituto Leonardo Bravo
05.2001 -
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