Josué Habacuc Ramos Zarate
Tuxtla Gutiérrez, Chiapas
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
subgerente, capitán
Utepils operadora
02.2024 - Current
- Company Overview: toks-Ciudad de México, CDMX
- Tengo experiencia en 3 años en atención al cliente , majeno de caja, terminales, capitán, manejo de equipo y solución de problemáticas con facilidad , atención al cliente
- Toks-Ciudad de México, CDMX
Encargado De Restaurante
Utepis Operadora O Sushito
08.2022 - 01.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Preparatoria técnica - Físicos matemáticos
Preparatoria número 7 del estado
Tuxtla Gutiérrez, Chis.07.2021
Skills
- Administración del tiempo
- Servicio al Cliente
- Habilidades de comunicación
- Habilidades organizativas
- Tramitación de reclamaciones
- Atención al cliente
- Conocimientos informáticos
- Customer engagement
- Staff development
- Employee relations
Timeline
subgerente, capitán
Utepils operadora
02.2024 - Current
Encargado De Restaurante
Utepis Operadora O Sushito
08.2022 - 01.2025
Preparatoria técnica - Físicos matemáticos
Preparatoria número 7 del estado
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