Douglas Mayorquin
Gualadajara, Jal
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airfreight Specialist
DHL Global Forwarding
Guadalajara
02.2024 - Current
- Collaborated with cross-functional teams to achieve project objectives on time and within budget.
- Oversaw daily operations of a busy office environment, ensuring tasks were performed efficiently and accurately.
- Gained recognition as a high performer, consistently exceeding goals throughout my career as a field specialist.
- Negotiating favorable contracts with suppliers, ensuring high-quality products at competitive prices.
- Optimizing supply chain management, reducing lead times, and increasing inventory accuracy.
- Following all company policies and procedures for quality work.
- Improving shipment efficiency by coordinating airfreight activities and managing shipping documentation.
Airfreight Trainee
DHL Global Forwarding
Guadalajara
01.2023 - 02.2024
- Interpreted clients' needs and introduced services to fit specific requirements.
- Created and managed project plans, timelines, and budgets.
- Listened to and responded to customer requests, and forwarded necessary information to superiors.
- Attended training programs to deepen my professional skill set, and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Coordinate shipments, determining the timely transportation of goods from the point of origin to the final destination.
- Responding to customer inquiries and resolving complaints, establishing a climate of trust, and increasing satisfaction.
- Provide tracking information so that customers can monitor the progress of the shipment.
Operator
Universidad de Guadalajara
Guadalajara
07.2022 - 12.2022
- Project development and initiation, cost management, performance management, and performance monitoring.
- Communication with education authorities for compliance and approval of projects. projects.
- Development of legal documentation for senior management.
- Used daily system logs to document production information, discussing issues with management.
Education
Bachelor's Degree - International Business
Universidad De Guadalajara
Guadalajara, México12-2023
Skills
- Business reporting
- Maintenance and repair
- Failure management
- Stakeholder engagement
- Knowledge sharing
- Emergency response
- Team performance improvement
- Compliance monitoring
- Customer relations
Certification
- INTERNATIONAL TRADE AND CUSTOMS CERTIFICATE - Universidad del Valle de México (Jul. 2024)
- CargoWise Certified Operator (Issued Jan 2023 · Expires Jan 2027)
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Airfreight Specialist
DHL Global Forwarding
02.2024 - Current
Airfreight Trainee
DHL Global Forwarding
01.2023 - 02.2024
Operator
Universidad de Guadalajara
07.2022 - 12.2022
Bachelor's Degree - International Business
Universidad De Guadalajara
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