Painting
Hi, I’m
Dulce Alfaro
Sales Development Specialist
Azcapotzalco, Mexico City,CMX
Summary
Dedicated professional with a proven track record in operations management, sales development, and customer service across diverse industries. With a foundation built on a high school diploma, I have developed myself through dedication and hands-on experience in various roles.
Known for reliability, adaptability and consistent follow-through.
Overview
2026
years of professional experience
2
Languages
Work History
Thomson Reuters
Sales Development Specialist
2024 - Current (2 education.years_Label)
Job overview
- Cultivated a culture of continuous improvement within the sales development team by encouraging open feedback, embracing innovative ideas, and celebrating individual successes.
- Performed multi-touch outreach via phone and email to engage firm stakeholders and drive meeting conversion. Implementing targeted outreach strategies and personalized followups.
- Executed high-volume outbound outreach (calls, voicemail, email) to reach decision-makers and move prospects from initial contact to scheduled meeting.
First Help Financial, Call Center Services International
Operations Supervisor
05.2023 - 2024
Job overview
- Since the inception of the FHF project, I have been at the forefront, ensuring seamless operations and exceptional service delivery, here are so e of my key responsibilities:
- Leading and managing a team of 22 servicing professionals, ensuring they meet and exceed performance targets.
- Monitoring key performance indicators and driving initiatives to improve response times and customer satisfaction.
- Providing ongoing training and development opportunities to team members, promoting a culture of growth and excellence.
- Analyzed and reported key HR metrics on a monthly basis to senior management, resulting in improved decision-making
Language Line Solutions, Kelly
Medical Interpreter
09.2022 - 04.2023
Job overview
- My role was crucial in facilitating understanding and providing linguistic support, contributing to better patient outcomes and the overall healthcare experience.
- Provided real-time interpretation services for patients and healthcare providers, ensuring clear and accurate communication.
- Translated complex medical terminology and concepts in an understandable manner for patients.
Westlake Financial, Call Center Services International
Sales Development Representative
03.2021 - 09.2022
Job overview
- With a focus on identifying and cultivating new sales opportunities, I was committed to connecting potential clients with the financial solutions they needed.
- Identified and generated new sales opportunities through outbound prospecting and lead generation.
- Engaged with prospects via phone, email, and social media to build relationships and qualify leads.
AT&T
Retention and Collections Representative
06.2019 - 03.2021
Job overview
- My primary focus was retaining customers by addressing their concerns and resolving outstanding issues while also managing collections activities to recover overdue payments.
- Engaged with customers to address their concerns and provided solutions that encouraged continued service with AT&T.
- Managed collections activities to recover overdue payments, ensuring compliance with company policies and regulations.
Education
Leadership Academy
Coaching & Engagement
Council of Europe Level B1, Cambridge English Entry Level Certificate in ESOL International (Entry 3) (Key)
Key English Test Entry 3
ESMEL
High School
07.2020
Skills
Performance Analytics and Improvement
Interests
Tattooing
Art
I'm also a professional illustrator and tattoo artist, bringing a strong eye for detail, client consultation skills, and a creative approach to communication and relationship-building.
Timeline
Operations Supervisor
First Help Financial, Call Center Services International
05.2023 - 2024
Medical Interpreter
Language Line Solutions, Kelly
09.2022 - 04.2023
Sales Development Representative
Westlake Financial, Call Center Services International
03.2021 - 09.2022
Retention and Collections Representative
AT&T
06.2019 - 03.2021
Council of Europe Level B1, Cambridge English Entry Level Certificate in ESOL International (Entry 3) (Key)
Key English Test Entry 3
ESMEL
High School
Sales Development Specialist
Thomson Reuters
2024 - Current (2 education.years_Label)
Leadership Academy
Coaching & Engagement