Dulce Fanny Ramírez Martínez
Cuatlacingo
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Appointment Setter
Surf Energy
Miami
01.2022 - 07.2023
- Focused appointment setting on solar panels.
- Developed and maintained relationships with potential customers through phone conversations.
- Scheduled appointments for customers based on their availability.
- Provided detailed information about products and services to clients.
- Maintained accurate records of all customer interactions and transactions.
- Maintained a positive attitude while dealing with difficult situations involving customers.
Customer Service
TeleperforMance
- Understood and followed oral and written directions on assisting those who were interested in Car rental
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service
Alorica
- Provided excellent service and attention to customers through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
- Identified needs of customers promptly and efficiently.
Sales Representative Team Leader
BPO
Puebla
- Appointment setter for for life insurance, car insurance, medicate, medicare, home purchase, refinance, Solar and home.
- Also worked for BU CLINICS dedicated in selling packages for hair transplant that were taken place in turkey
- Encouraged team members to exceed individual sales goals.
- Developed and implemented team strategies to increase sales productivity.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Resolved customer complaints promptly and professionally.
Supervisor
BPO
Puebla
- Supervised campaigns for solar, life insurance, car insurance, medicate, and medicare
- Also assisted as an agent and supervisor for dental sales.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Representative Team Leader
Online Movers and Storage
Miami
07.2023 - 02.2024
- Planned, coordinated and supervised the movement of goods from origin to destination. Along with selling expensive package.
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Increased profitability and revenue by generating $100,000 revenue in 4 months
Education
Facultad de lenguas - Enseñanza Del Ingles/ English Language Teacher
Benemerita Universidad De Puebla
Puebla, PueblaLanguage Ability
C2 English and Spanish speaker
Roles And Responsibilities
My responsibility as a supervisor was to have a humanistic approach with our teammates that had the position of agents was to give them the tools to improve on their calls in order to commission. Part of helping them was providing them the tools to succeed by giving them feedback on their tone of voice, re-word their pitch, provide them rebuttles, allow them to hear top performers, set goals, follow up to make sure they didn’t have a doubt and motivate the team in order to provide results without relaying on the leads.
Languages
Spanish
First Language
English
Proficient (C2)
C2
Certification
- English language teacher
- Translater and interpreter in English and Spanish
- Sales workshops
Timeline
Sales Representative Team Leader
Online Movers and Storage
07.2023 - 02.2024
Appointment Setter
Surf Energy
01.2022 - 07.2023
Customer Service
TeleperforMance
Customer Service
Alorica
Sales Representative Team Leader
BPO
Supervisor
BPO
Facultad de lenguas - Enseñanza Del Ingles/ English Language Teacher
Benemerita Universidad De Puebla
- English language teacher
- Translater and interpreter in English and Spanish
- Sales workshops
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