Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Dulce Rocio Guardado Garcia

Stewardess
La Paz
Dulce Rocio Guardado Garcia

Summary

Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. Over 3 years of experience in fast-paced environments. Quality communication skills giving articulate instruction and working collectively.

Overview

8
years of professional experience
7
years of post-secondary education
2
Certifications
1
Language

Work History

Biltimore Management
La Paz

Steward
12.2021 - Current

Job overview

Interior Detail

  • Assisted servers by providing glassware and utensils to guests.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Documented kitchen inventory by reviewing stock and counting items.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Nautilius Liveaboard
Cabo San Lucas

Steward
03.2017 - 03.2019

Job overview

  • Assisted servers by providing glassware and utensils to guests.
  • Addressed and resolved spills in dining areas and provided polite guidance around hazards.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.

Grand Mayan
San Jose del Cabo

Hostess
08.2016 - 02.2017

Job overview

  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Used cash registers and credit card machines to cash out customers.

Vidanta Golf Course
San jose del Cabo

Receptionist
04.2015 - 08.2016

Job overview

  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Inventory Pro shop

Education

Mahatma Gandhi
La Paz

High School Diploma
08.1996 - 07.1999

Universidad Mundial
La Paz

Bachelor of Administrative Studies from Marketing Research
01.2002 - 05.2006

Skills

    Basic housekeeping

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Certification

SCTW

Additional Information

Visa B1/B2 (exp. 2032)

Passport (exp. 2027)

Timeline

ENG 1

05-2022

Steward

Biltimore Management
12.2021 - Current

SCTW

01-2020

Steward

Nautilius Liveaboard
03.2017 - 03.2019

Hostess

Grand Mayan
08.2016 - 02.2017

Receptionist

Vidanta Golf Course
04.2015 - 08.2016

Universidad Mundial

Bachelor of Administrative Studies from Marketing Research
01.2002 - 05.2006

Mahatma Gandhi

High School Diploma
08.1996 - 07.1999
Dulce Rocio Guardado GarciaStewardess