Dávalos Martínez
Summary
Proven track record at Hispanic Teleservices Of Guadalajara, enhancing customer loyalty and satisfaction through personalized service and exceptional support. Excelled in client relationship building and problem-solving, achieving top performer status regularly. Skilled in compliance management and cross-functional teamwork, I consistently identified and mitigated client risks, driving sales performance.
Overview
2
2
years of professional experience
Work History
Agent Team Member
Hispanic Teleservices Of Guadalajara
Guadalajara, Jalisco (Remoto) (Remote)
10.2023 - 05.2024
- Maintained accurate records of all client interactions, ensuring seamless continuity of service during employee transitions or absences.
- Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
- Conducted regular self-assessments to identify areas for personal growth and professional development, actively seeking opportunities for continuous improvement in performance.
- Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
Agent Team Member
Hispanic Teleservices Of Guadalajara
Guadalajara, Jalisco (Remoto) (Remote)
08.2022 - 02.2023
- Increased customer loyalty by delivering personalized service tailored to individual needs and preferences.
- Boosted sales performance by identifying cross-selling opportunities and promoting additional products to clients.
- Achieved top performer status regularly due to consistently high levels of sales production combined with excellent customer service ratings from satisfied clientele.
- Maintained strict adherence to all relevant compliance and regulatory guidelines, ensuring the integrity of both client interactions and team operations.
- Efficiently managed multiple tasks simultaneously while ensuring all deadlines were met without compromising quality of work output.
Education
No Degree - Computer Software And Media Applications
UVM Zapopan
Guadalajara, Jalisco, Mexico07.2029
Skills
- Client Relationship Building
- Strong negotiation
- Compliance Management
- Cross-Functional Teamwork
- Problem-Solving
- Customer service and care
Idiomas
English
Advanced (C1)
Timeline
Agent Team Member
Hispanic Teleservices Of Guadalajara
10.2023 - 05.2024
Agent Team Member
Hispanic Teleservices Of Guadalajara
08.2022 - 02.2023
No Degree - Computer Software And Media Applications
UVM Zapopan