DWAYNE CARNES
Data Entry/ Customer Service Specialist
Marietta,GA
Summary
Customer Service: On a daily basis, in a Call Center environment, Taking/ Making 100-150 Inbound/ Outbound calls per day, via Telecommunications. Team Lead: Trainer of Multiple Call Center/ Billing and Customer Service Personnel.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Data Entry Specialist
Bank of America
College Park, Georgia
08.2020 - 12.2020
Responsible for keying Check Amounts, Coupons, and Supplemental Data Alphanumerically, via various Business request.
Customer Service Specialist
Delta Dental
Alpharetta, Georgia
07.2018 - 08.2020
Responsible for providing Customer Service to multiple members via Telecommunications, as well as, Taking Payments, Claims Processing, and Account Management.
Billing Specialist
Benevis (Koolsmiles)
Marietta, Georgia
04.2010 - 11.2018
Responsible for Data Entry, Verifying Patient Insurance Information, and Billing Dental Accounts via Claims Processing.
Education
Certificate - Aviation
Aviation Electricians 'A' School
Millington, TN 01.1988 - 12.1988
High School Diploma -
Hughes High
Cincinnati, OH 09.1983 - 06.1987
Skills
Customer Service, Data Entry, Billing, Telecommunication Computer Skills: MS Word, MS Excel, MS IN Telecommunications 4, 5 & 6, MS Outlook Express, Multiple Windows Applications
undefinedTimeline
Data Entry Specialist
Bank of America
08.2020 - 12.2020
Customer Service Specialist
Delta Dental
07.2018 - 08.2020
Billing Specialist
Benevis (Koolsmiles)
04.2010 - 11.2018
Certificate - Aviation
Aviation Electricians 'A' School
01.1988 - 12.1988
High School Diploma -
Hughes High
09.1983 - 06.1987
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