Dylan Emmanuel
Sales And Business Administration
Cancún
Summary
Professional consultation expert with focus on delivering impactful solutions and resolving customer concerns. Known for collaborative teamwork and adaptability in dynamic environments. Key skills include customer service, technical troubleshooting, and effective communication.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Consultation Agent
Elizabeth Rosario Law
06.2024 - 03.2025
- Championed process improvements by identifying inefficiencies and proposing innovative solutions that streamlined operations across various departments within the company.
- Enhanced client satisfaction by providing personalized consultation and tailored solutions.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Maximized revenue generation opportunities by upselling additional services whenever appropriate, based on identified client needs or gaps in existing offerings.
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
Legal Intake Specialist
BAM Mexico
03.2023 - 12.2023
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
- Developed strong professional relationships with clients, establishing trust and fostering open communication throughout the intake process.
- Elevated the reputation of the firm by consistently providing prompt, courteous service to prospective clients during their initial consultations.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
Procurement Specialist
Air Mission Supply
01.2022 - 03.2023
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Researched and identified potential new suppliers to increase vendor base.
- Monitored pricing trends and negotiated pricing to optimize profitability.
Education
BBA - Business Administration
Unimaat
Cancún, Quintana Roo, Mexico 05.2001 -
Skills
Customer service
Problem-solving
Time management
Excellent communication
Customer service expert
Self motivation
Verbal and written communication
Attention to detail
Timeline
Consultation Agent
Elizabeth Rosario Law
06.2024 - 03.2025
Legal Intake Specialist
BAM Mexico
03.2023 - 12.2023
Procurement Specialist
Air Mission Supply
01.2022 - 03.2023
BBA - Business Administration
Unimaat
05.2001 -
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