Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Dylan Swa
Open To Work

Dylan Swa

Centennial,SIN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service AdvisorField Service TechnicianDiesel MechanicSmall Engines MechanicFloor Representative

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Parker, CO
Open to relocation: Yes

Salary Range

$45000/yr - $75000/yr

Important To Me

Career advancementPersonal development programsHealthcare benefitsPaid time off

Summary

Reliable and adaptable professional with over six years of hands-on technical and customer-facing experience, excelling in troubleshooting and problem-solving within fast-paced environments. Strong commitment to accountability and clear communication while consistently maintaining high standards of safety and quality. Recognized for the ability to quickly learn new systems and processes, contributing effectively to team goals and operational success. Proactive team player dedicated to delivering exceptional results and enhancing overall service excellence.

Overview

10
10
years of professional experience

Work History

Service Advisor

Pride Auto Care
Parker, CO
09.2025 - 01.2026
  • Greeted customers, assessed concerns, created detailed repair orders, and coordinated with technicians to ensure timely and accurate service. Along with opening and closing the store.
  • Communicated and reviewed inspections with customers to recommend maintenance or repairs based on vehicle needs.
  • Created accurate repair estimates to help customers make informed decisions on their vehicles.

Field Service Technician

Bobcat of the Rockies
Golden, CO
04.2022 - 07.2025
  • Executed on-site diagnostics, maintenance, and repair operations for Bobcat equipment.
  • Diagnosed and resolved issues in hydraulic, electrical, and diesel engines utilizing diagnostic software and technical manuals.
  • Analyzed customer equipment issues, provided explanations for failures, and navigated them through the repair procedures.
  • Advised customers on proper equipment operation while coordinating preventative maintenance schedules.
  • Maintained a fully equipped service truck, managed parts inventory, documented all work performed.
  • Diagnosed and repaired mechanical issues in heavy equipment, ensuring operational efficiency.
  • Performed routine maintenance tasks to enhance equipment reliability and longevity.
  • Collaborated with clients to identify service needs and provided effective solutions.
  • Trained junior technicians on repair procedures and safety protocols, fostering skill development.

Diesel Mechanic

Bobcat of the Rockies
Golden, CO
10.2021 - 04.2022
  • Responsible for preventative maintenance, diagnostic and repair of Bobcat equipment.
  • Received Bronze, Silver, Gold, and Platinum technician certifications.
  • Coordinated with the Parts and Service department to ensure proper repair of equipment.
  • Provided detailed work order write ups and of the customer’s concern, cause of failure, and work performed.

Small Engines Mechanic

Bobcat of the Rockies
Golden, CO
11.2018 - 10.2021
  • Responsible for the preventative maintenance, diagnostic and repair of gasoline engines ranging from chainsaws to ridable concrete trowels.
  • Completed training and certification programs, earning bronze and silver credentials for repair of Stihl equipment.
  • Coordinated with the Parts and Service department to ensure proper repair of equipment.
  • Provided detailed work order write ups that included: the customer’s concern, cause of failure, and work performed.
  • Utilized hand tools and diagnostic equipment to troubleshoot mechanical problems effectively.
  • Enhanced customer satisfaction by diagnosing and repairing small engines for various types of equipment.
  • Adhered to company standards and manufacturer guidelines for each repair.
  • Maintained accurate records of repairs and services performed on customer equipment.

Floor Representative

Ace Hardware
Aurora, CO
07.2016 - 11.2018
  • Responsible for assisting customers with their home improvement projects, stocking and custodial duties.
  • Provided screen repair and sharpening services.
  • Assisted as cashier when applicable.

Education

Diesel Technology

Community College of Aurora
Aurora, CO
07-2020

Skills

  • Engine diagnostics
  • Power tool operation
  • Hand tool proficiency
  • Brake system service
  • Hydraulic system maintenance
  • Preventive Maintenance
  • Inventory management
  • Warranty claims processing
  • Customer service
  • Electrical systems
  • Troubleshooting skills
  • Verbal and written communication

Additional Information

  • Open to full-time work, including weekends.
  • Valid driver's license with clean driving record.
  • Comfortable working independently or as part of a team.
  • Quick learner, adaptable to new environments and systems.

Timeline

Service Advisor

Pride Auto Care
09.2025 - 01.2026

Field Service Technician

Bobcat of the Rockies
04.2022 - 07.2025

Diesel Mechanic

Bobcat of the Rockies
10.2021 - 04.2022

Small Engines Mechanic

Bobcat of the Rockies
11.2018 - 10.2021

Floor Representative

Ace Hardware
07.2016 - 11.2018

Diesel Technology

Community College of Aurora

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Dylan Swa