Salesforce
Dylan J. Foster
Salesforce Expert / Jr Data Analyst
Queretaro
Summary
Customer service oriented, with a solid leadership background with a high performance team. Dedicated and hard-working with a drive to offer and achieve quality. Empathic and passionate to establish and achieve goals. Adept at gathering, organizing and analyzing data to produce accurate reports, charts and updates. Versatile in handling different group needs with an accuracy-driven and efficient approach. Sound judgment with a forward-thinking mindset.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Sales Ops Jr Associate
OneStar
12.2021 - 03.2024
- Heavy use of Salesforce and spreadsheets to view and sort data
- Worked varied hours to meet seasonal and business needs.
- Strengthened collaborative efforts among teammates by facilitating open dialogues during group discussions.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Generated sales reports and presentations for senior management.
- Delivered accurate reports on time to assist management in making informed decisions based on data analysis.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Contributed to successful project completion by tracking progress and updating team members regularly.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained confidentiality while handling sensitive information related to client accounts or legal matters.
- Supported staff on special assignments and ad hoc projects.
- Collaborated across departments for a unified approach towards achieving company objectives.
- Input data into spreadsheets and databases.
- Streamlined processes for increased productivity through the implementation of new software tools.
- Assisted with onboarding of new employees.
- Automatized over 20 processes previously done manually
Bilingual Simultaneous Interpreter
Language Line Solutions
03.2017 - 12.2017
- English to Spanish and Spanish to English live interpretation
- Handling of sensitive calls, such as insurance, or 911 calls
- Handling and protection of sensitive and confidential information.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Ensured client satisfaction by delivering professional simultaneous interpretation services in various industries.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Developed strategies to perform accurate and consistent translations.
- Assisted foreign language-speaking clients with inquiries.
- Upheld ethical standards within the profession while maintaining impartiality during challenging situations that required discretion and diplomacy.
- Streamlined language barriers with seamless interpretation of complex information for diverse audiences.
- Supported international negotiations, enabling effective communication between parties speaking different languages.
Highschool English Teacher - Salesiano
06.2018 - 06.2019
- Daily Class Preparation
- Collaboration with other professors in order to push teenagers into a sense of inclusivity, dedication, responsibility, discipline, and social conscience
- Preparation, application and grading of students' homeworks and exams
- Preparation for students in order to receive TOEFL certificate.
Private English Teacher / Freelance
Planet English
03.2017 - 04.2018
- Tutoring sessions for students of all ages and English levels
- Daily preparation for dynamic, interesting and engaging lessons.
- Developed innovative lesson plans to engage students in English language learning.
- Assisted in development of extracurricular activities and special events.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in development of skills and strategies to become independent and successful learners.
Education
Some College (No Degree) - Aeronautical Engineering
UNAQ
Queretaro 09.2016 - 03.2017
Allianz Leadership Passport (Leadership training) -
Skills
Proven organizational skills and capability to carry out several tasks efficiently
Sense of service, responsibility and timely delivery of assigned tasks
Great capabilities for time & resource management
Effective communication and active listening
Responsibility and discipline
Complex Problem-Solving
Interpersonal Communication
Data Recording
Strategic Planning
Strategy Development
Software
Spreadsheets
Timeline
Sales Ops Jr Associate
OneStar
12.2021 - 03.2024
Highschool English Teacher - Salesiano
06.2018 - 06.2019
Bilingual Simultaneous Interpreter
Language Line Solutions
03.2017 - 12.2017
Private English Teacher / Freelance
Planet English
03.2017 - 04.2018
Some College (No Degree) - Aeronautical Engineering
UNAQ
09.2016 - 03.2017