Eden A Martinez
San Luis, Arizona
Summary
Experienced supervisor with strong communication skills, adept at fostering cohesion among peers and teams. Demonstrates leadership through exemplary conduct and cultivates an efficient and positive work environment. A practical problem-solver with a talent for resolving issues and conflicts effectively. Known for reliability and proficiency in project management, process improvement, and meticulous analysis. Committed to fostering an open and communicative culture.
Overview
3
3
years of professional experience
Work History
Supervisor - MedicareBlue RX
Advanced Call Center Technologies San Luis
10.2023 - Current
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Upheld leadership skills in managing projects from concept to completion.
- Reduced employee turnover by fostering positive work environment and encouraging open dialogue among all members.
- Collected, arranged, and input information into database system.
Supervisor - Bank Clerk
Advanced Call Center Technologies San Luis
01.2023 - 10.2023
- Improved customer relationships by efficiently managing representatives transactions and addressing customer inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used analytical and problem-solving skills to develop effective solutions for complex situations.
Supervisor - Sales and Service
Advanced Call Center Technologies San Luis
11.2021 - 12.2022
- Developed and coached team members on best practices for customer service and sales techniques.
- Achieved sales targets through regular monitoring of individual performance, and by strategically adjusting tactics accordingly.
- Conducted performance evaluations, identifying areas of improvement and guiding individual development plans.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for eminent results.
Customer Service Representative
Advanced Call Center Technologies San Luis
12.2020 - 11.2021
- Handled customer inquiries and feedback politely and professionally.
- Developed strong product knowledge to provide attentive recommendations based on individual needs.
- Approached customer distress with patience, compassion, and empathy.
Education
Associates In Business - Business
Arizona Western College
Yuma Arizona05.2024
No Degree - General Studies
Arizona State University
Tempe Arizona05.2020
High School Diploma -
Harvest Preparatory Academy
Yuma Arizona05.2019
Skills
- Operations Management
- Data Analytics
- Complex Problem-Solving
- Training and mentoring
- Interpersonal Communication
- Dependable and Responsible
Timeline
Supervisor - MedicareBlue RX
Advanced Call Center Technologies San Luis
10.2023 - Current
Supervisor - Bank Clerk
Advanced Call Center Technologies San Luis
01.2023 - 10.2023
Supervisor - Sales and Service
Advanced Call Center Technologies San Luis
11.2021 - 12.2022
Customer Service Representative
Advanced Call Center Technologies San Luis
12.2020 - 11.2021
Associates In Business - Business
Arizona Western College
No Degree - General Studies
Arizona State University
High School Diploma -
Harvest Preparatory Academy
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