Edgar Aguiar Ibarra

• Leading the Sales Operations Competence Center in Guadalajara for Americas. In charge of support the sales teams in different segments of Infineon, supporting accounts in Automotive, Computing, Communications, Consumer, Industrial and Infrastructure sectors.
• Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
• Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
• Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
• Head count: 11 Sales Ops Specialists.

• Leading the Inside Sales Team for Mexico and LATAM
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Managed 18 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback. Also, managed one Inside Sale Supervisor and one Business Development Representative.
• Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
• Achievements: Increased the total revenue of Mexico and LATAM of the Tier 2 and 3 accounts, representing a growth from 10% to 40% of the business.

• Responsible for LATAM Business Development, mainly in charge of prospecting, lead sourcing, research and qualification of new customers.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.

• Manages a set of assigned or acquired accounts. Builds, maintains and forecasts sales pipeline, creates and develops account plans. Works closely with company sales specialists, channel partners and/or end customers to move sales opportunities to closure. May generate and qualify leads to create new sales opportunities.

• Accounts assigned: grupo Carso, TELEVISA and AT&T.

• Quota achieved last FY18.

In charge of Key and Field Accounts: Marti, Coppel, Mr T, Dportenis, Palacio de Hierro, Regional Accounts, Mass merchants and Catalogs. Building account relationships to balance logistical and commercial business interests. Strengthen awareness around bottom line contribution and account profitability. Development, negotiation and integration of individual customized business processes targeted at selected accounts and distribution channels. Development and implementation of unique business model with buying groups and retailers.

Project management across the integrated supply chain, leading multi-functional teams, towards effective and efficient execution of customer related initiatives based on Nike´s global account framework.

Achievements: Project Management and execution of Service Strategy with Nike´s Key and Field accounts, reducing cost per unit (20 % less) and execution of Marti´s ERP change without season revenue losses.

Account manager for Molex, Mexikor, industrias BEA and other small accounts also in charge of the prospect accounts.

Meet or exceed program and sales objectives set by sales management.

Establish and maintain relationships at all levels within the account (purchasing, materials, finance, and senior management)

Strategize with management and establish detailed customer account plans including action plans with Inside Sales to achieve sales targets.

Review and work daily sales opportunities to ensure closure.

Achievements: Started selling to Mexikor with a medium participation in their Bill of Materials and increased Future´s business with the prospected accounts, growth 10% of the revenue.

• Inside sales for EMS (Jabil, Electricord, Continental and Hella) Work with Outside Sales to develop account plans and strategy to meet or exceed sales target, KPIs and company objectives. Attend Account Reviews as applicable
• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

CSR for EMS (Flextronics and Sanmina).Order entries, Ensure order entry is correct and maintain customers’ back orders.Coordinate with sales and coordinate with TC for new account creation and ensure response to customers in absence of sales persons